Hello,
some of our Users (Windows 10) reported errors when trying to open links
in Outlook messages (“Your organization’s policies are preventing us
from completing this action for you. For more info, please contact your
help desk”.). I have tracked down the problem to incorrect FirefoxESR
Registry keys.
In these cases I noticed [HKEY_CLASSES_ROOT\.html] still points to
@="FirefoxHTML", which in turn contains no
HKR\FirefoxHTML\shell\open\command.
HKR\FirefoxHTML-E7CF176E110C11B does exist as well and contains correct
shell\open\command entries but doesn´t get used since HKR\.html still
points to HKR\FirefoxHTML.
Already tried reinstalling firefox, changing the standard app selection
via Windows 10 system settings, executing
[Firefoxpath]\uninstall\helper.exe" /SetAsDefaultAppGlobal command, all
without success.
As a quick workaround copying the shell\open\command from the
FirefoxHTML-E7CF176E110C11B entry to the FirefoxHTML one does work, but
that´s not a proper fix.
Is there a tool/script, that can clean up the old stale FirefoxHTML /
FirefoxURL entries automatically? It´s not just
[HKEY_CLASSES_ROOT\.html], there are lots of entries all over the place
still pointing to the old nomenclature.
--
Regards,
André
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