You can set app.update.log to get more information in Firefox (results will be on the console).
You can also check C:\Users\USERNAME\AppData\Local\Mozilla There should be an updates directory with a log. I think the next step here is to get a bugzilla bug opened so we can track this better and get it off of the list. We're looking at a number of ESR update problems: https://bugzilla.mozilla.org/show_bug.cgi?id=1609964 Mike On Thu, Jan 23, 2020 at 4:17 AM William Spratt <[email protected]> wrote: > Hi Mike, > > > > I think it’s creating a new profile because the old one has become > corrupted. If you create a new profile, open and close Firefox, and try to > point it at the old profile, it triggers the error again. > > > > I’ve looked at the logs on the affected machines, and I think it’s being > caused by a conflict between SCCM and the Mozilla Maintenance service. SCCM > initially installs the Firefox in “c:\Program Files” using SCCM credentials > (that have install rights). The standard user does not have install rights, > and the Mozilla Maintenance Service used to use the logged on users > credentials to try to (and fail to) update the installation. Recently > (particularly since the option to turn off auto-updates was moved from the > profile to GPO) I’ve noticed that the Mozilla Maintenance service was > managing to successfully update the installations while only a standard > user was logged on, as has happened in these cases. SCCM then downgrades > the installation, and then the Mozilla Maintenance service upgrades it. > > > > It's this oscillation between 68.4.1 and 68.4.2 that’s caused the profiles > to corrupt and become unusable, triggering the error message. > > > > So I’ve turned off the SSCM distribution while I finally sort out > implementing the GPO to turn off the autoupdater. > > > > I’m assuming the Mozilla Maintenance service has somehow retained and is > using the installation credentials SCCM used to install it. Is there a log > I can use to check it? > > > > Regards > > > > Will > > *Will Spratt* > > *IT Science Support Specialist* > > Tel: 01904 46 2631 > > > > *From:* Mike Kaply <[email protected]> > *Sent:* 22 January 2020 17:01 > *To:* William Spratt <[email protected]> > *Cc:* Mozilla.org <[email protected]> > *Subject:* Re: [Mozilla Enterprise] Profile issue > > > > Is the old profile still there? > > > > I'm confused as to why a new profile is getting created at all. > > > > Mike > > > > On Wed, Jan 22, 2020 at 10:59 AM William Spratt <[email protected]> > wrote: > > We’ve had more today. > > [image: cid:[email protected]] > > > > But they aren’t. They’ve all updated to 68.4.2, and the new profile > generated is completely blank. We can import the bookmarks, but it’s > taking us time. > > > > At least it’s motivated me to get the GPO working to turn off automatic > updates. > > > > Regards > > > > Will > > > > *Will Spratt* > > *IT Science Support Specialist* > > Tel: 01904 46 2631 > > > > *From:* Enterprise <[email protected]> *On Behalf Of *William > Spratt > *Sent:* 21 January 2020 15:15 > *To:* Mozilla.org <[email protected]> > *Subject:* Re: [Mozilla Enterprise] Profile issue > > > > Hi Mike, > > > > Apparently they have been able to update their software, because I just > checked the machine and they are on ESR 68.4.2 – not sure how they’ve > managed that. > > > > So the compatibility.ini file has this on the old profile: > > [Compatibility] > > LastVersion=68.4.2_20200117153614/20200117153614 > > LastOSABI=WINNT_x86_64-msvc > > LastPlatformDir=C:\Program Files\Mozilla Firefox > > LastAppDir=C:\Program Files\Mozilla Firefox\browser > > > > And this from the new profile: > > [Compatibility] > > LastVersion=68.4.2_20200117153614/20200117153614 > > LastOSABI=WINNT_x86_64-msvc > > LastPlatformDir=C:\Program Files\Mozilla Firefox > > LastAppDir=C:\Program Files\Mozilla Firefox\browser > > > > We push out new updates via SCCM. I’m guessing the Mozilla Maintence > service is using the SCCM system account to apply the updates? Is there a > log I can use to confirm that? > > > > Regards > > > > Will > > > > *Will Spratt* > > *IT Science Support Specialist* > > Tel: 01904 46 2631 > > > > *From:* Enterprise <[email protected]> *On Behalf Of *Mike > Kaply > *Sent:* 21 January 2020 14:32 > *To:* Timo Pietilä <[email protected]> > *Cc:* Mozilla.org <[email protected]> > *Subject:* Re: [Mozilla Enterprise] Profile issue > > > > Is it possible Firefox was still running? I've been seeing a weird problem > with regards to this. Does it work if they wait a minute and then start > Firefox? > > > > can you check the values of compatibility.ini on someone that is > experiencing the problem? It's in their profile. > > > > Mike > > > > On Tue, Jan 21, 2020 at 8:05 AM Timo Pietilä <[email protected]> > wrote: > > "error stating it can’t use the current profile as it’s meant for an > older version of Firefox." > > Usually that's other way around, older FF can't use newer profile. Are > you sure that it was this way around? FF updated today to 68.4.2, maybe > some of the users have managed to use newer version before you installed > 68.4.1? > > Timo Pietilä > > On 21.1.2020 15.20, William Spratt wrote: > > Hi all, > > > > I’ve got a bit of a weird one in our environment. > > > > I have an estate of about 500 users. ESR 68.4.1 was installed last week > > across the estate. About half a dozen of them have been logging on okay, > > but today have been getting an error where Firefox refuses to start, > > with an error stating it can’t use the current profile as it’s meant for > > an older version of Firefox. > > > > All the other users are fine. These aren’t old profiles (for instance > > one was created last September). Creating a new profile and importing > > the bookmarks from the previous profile allows them to open Firefox, but > > this means they lose all they’re saved passwords (our company’s > > information security policy prevents them being backed up using Firefox > > Synch). Any clue what’s causing it? > > > > It sounds a bit like Justin Anderson’s issue, but it’s not being > > triggered by staff having different versions of Firefox, and these > > aren’t old profiles. > > > > Regards > > > > Will > > > > ** > > > > > > > > *Will Spratt* > > > > *IT Scientific Support Specialist* > > > > *Fera Science Ltd.*** > > > > [email protected] <mailto:[email protected]>| Tel +44 > > (0)1904 46 2631 | Mob +44 (0)7810855621 > > > > www.fera.co.uk <http://www.fera.co.uk/>| Twitter > > <https://twitter.com/ferascience>| LinkedIn > > <https://www.linkedin.com/company/fera-science> | YouTube > > <http://www.youtube.com/user/FeraUK1> > > > > OriGen-Logo > > > > > > Join the Fera team at Fruit Logistica at stand A-09, Hall 8.2, to learn > > more > > about our comprehensive range of services supporting the food chain. > > Click here <https://www.fera.co.uk/events/fruit-logistica-2020/> to > read > > more. > > > > > > _______________________________________________ > > Enterprise mailing list > > [email protected] > > https://mail.mozilla.org/listinfo/enterprise > > > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" >
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