When it crashes, does it generate a Firefox crash report that we can look at?
Mike On Wed, Oct 30, 2019 at 9:53 AM James M. Pulver <[email protected]> wrote: > As a test, we uninstalled ESR 68.2.0 and reinstalled ESR 60.8.0, and > that worked perfectly for the vaclab account. We re-ran the upgrade > (silent install for ESR 68.2.0) and it again broke. I don't think this > is related to ESET, but something different in ESR 68.2.0. > > James Pulver > CLASSE Computer Group > Cornell University > > On 10/30/19 9:48 AM, Timo Pietilä wrote: > > I would reinstall ESET first. I just fixed a computer that had antivirus > > blocking spooler service from starting just by reinstalling that said > > antivirus program. Those things go haywire sometimes and start blocking > > things they are not supposed to block. > > > > Timo Pietilä > > > > On 30.10.2019 15.27, James M. Pulver wrote: > >> I have a somewhat odd issue with a Lenovo X1 Carbon 6th gen running > >> Windows 10 1809 LTSC and just deployed 68.2.0ESR over 60.8.0ESR. This > >> laptop is a "kiosk" for us, which means it autologins to a useraccount, > >> vaclab. This is a domain account. This laptop was just out for repair > >> and had the m.2SSD and motherboard replaced. We just re-imaged it with > >> our image just prior to the 68.2.0 deployment, so it hadn't been used or > >> had Firefox launched before the upgrade. > >> > >> As the vaclab account, Firefox won't run. It will launch 2 firefox.exe > >> processes for about 30 seconds and they will either then trigger Mozilla > >> crash reporter, or just exit silently. > >> > >> As admin users on the laptop, we can launch Firefox just fine. Because > >> of the specific "kiosk" configuration, we are not allowed by GPO to log > >> in as other regular users. However, on other Win10 instances that are > >> Kiosks or regular users we do not see the issue. Just on this one X1, > >> and with this one user. > >> > >> The Crash Details for the user show a crash in an ESET plugin - we use > >> ESET Endpoint Security v7.1.something - however, it's a system level > >> config, and doesn't crash for the admin users - we tried 2 different > >> user accounts. We also tried "pausing" ESET live protection, no change. > >> We looked at ESET live logs and ESET showed nothing. > >> > >> To debug, we tried deleting C:\Users\vaclab\appdata\xxxx\.mozilla > >> (local, local low, and roaming). No change. I tried using Windows > >> profile manager as and admin to remove the vaclab profile and re-create. > >> No change. I tried as vaclab running firefox -profilemanager - weird XUL > >> crash. Tested running same command as the admin users, worked fine, > >> though showed 2 profiles? > >> > >> I'm at either re-imaging the laptop AGAIN, or throwing it out for a > >> different X1 carbon - but does anyone have ANY ideas about this failing > >> just for the particular user? > >> > > > > _______________________________________________ > > Enterprise mailing list > > [email protected] > > https://mail.mozilla.org/listinfo/enterprise > > > > To unsubscribe from this list, please visit > > https://mail.mozilla.org/listinfo/enterprise or send an email to > > [email protected] with a subject of "unsubscribe" > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" >
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