Mike, I can look into this, it may take a few days to get an external lab set up. In the meantime, I can capture a quick video later today, and send that to you if you think it would be beneficial. Thanks for the quick response!!
[cid:[email protected]] Wes Holton Senior Escalation Engineer Technical Support T +1 678-225-3807 CONFIDENTIALITY NOTICE This e-mail message and all documents which accompany it are intended only for the use of the individual or entity to which addressed, and may contain privileged or confidential information. Any unauthorized disclosure or distribution of this e-mail message is prohibited. Any private files or utilities that are included in this e-mail are intended only for the use of the individual or entity to which this is addressed and distribution of these files or utilities is prohibited. If you have received this e-mail message in error, please notify me immediately. Thank you. Customer Satisfaction is our goal. If you have feedback regarding my performance, please feel free to contact my manager [email protected]<mailto:[email protected]> [https://support.citrix.com/content/dam/citrixsupport/signature/tse-email-banner.png]<https://support.citrix.com/email-banner> From: Mike Kaply <[email protected]> Sent: Tuesday, February 26, 2019 10:49 AM To: Wes Holton <[email protected]> Cc: [email protected]; Humberto Jaramillo <[email protected]> Subject: Re: [Mozilla Enterprise] Menu Button doesn't work in an Citrix ICA session after reconnecting to a disconnected session Would it be possible to get access to a Citrix test instance to take a look at this? I've got our team ready to take a look. Mike On Tue, Feb 26, 2019 at 9:22 AM Wes Holton <[email protected]<mailto:[email protected]>> wrote: Hello, I’m working with a customer who is deploying Firefox ESR 60.5 as a published application in Citrix Xenapp. They have noticed (and we have reproduced) that after disconnecting, the menu button and menu (ALT) options on the menu toolbar do not work. You click, and the highlight changes on the button, but the menus never appear. After further investigation, I determined via our WindowHistory tool (similar to Spy++) that the menu window is actually being drawn 1px wide at 0,0,0,0 on the screen (and is therefore practically invisible). I created a test HTML page to report screen size using Javascript and after reconnect it also shows the screen being 0x0. This doesn’t occur in an RDP session, so it seems to be some unforeseen interaction between our Citrix display drivers and Firefox, but this behavior (both the menu and js screen size reporting) does not occur in other browsers that I have noticed. Can you provide insight on how Firefox is determining screen size, or perhaps a workaround for the menu button that doesn’t rely on this calculation? Thanks! [cid:[email protected]] Wes Holton Senior Escalation Engineer Technical Support T +1 678-225-3807 CONFIDENTIALITY NOTICE This e-mail message and all documents which accompany it are intended only for the use of the individual or entity to which addressed, and may contain privileged or confidential information. Any unauthorized disclosure or distribution of this e-mail message is prohibited. Any private files or utilities that are included in this e-mail are intended only for the use of the individual or entity to which this is addressed and distribution of these files or utilities is prohibited. If you have received this e-mail message in error, please notify me immediately. Thank you. Customer Satisfaction is our goal. If you have feedback regarding my performance, please feel free to contact my manager [email protected]<mailto:[email protected]> [https://support.citrix.com/content/dam/citrixsupport/signature/tse-email-banner.png]<https://support.citrix.com/email-banner> _______________________________________________ Enterprise mailing list [email protected]<mailto:[email protected]> https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected]<mailto:[email protected]> with a subject of "unsubscribe"
_______________________________________________ Enterprise mailing list [email protected] https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected] with a subject of "unsubscribe"
