On Wednesday, March 30, 2011 05:40:50 PM Jon Elson did opine:

> Mark Wendt wrote:
> > Which flavor of VMWare are you running?  Desktop?  Fusion?  Server? 
> > I'm presuming you're running the open source?  Or the commercial
> > version?
> 
> I'm running the commercial desktop version, because I needed a support
> question answered, and they won't talk to you unless you pay.  They were
> NOT able to answer my question, and eventually, I found the answer on
> the net and had to tell their idiot what the problem was and how to fix
> it - hopefully they will then be able to help some other poor user.
> 
> I am REALLY disappointed in their support department, they are worse
> than useless!  The software, however, is amazing, and works very well.
> Much better than two PCs and a KVM switch!
> 
> Jon

That is not the first time I have heard such complaints about their support 
Jon.  I am not so sure that because their attitude is filled with a pretty 
high vacuum, I would have given them the info to fix it without first 
getting another support session if you needed it promised to be gratis.  I 
don't like paying for non-support.  Scratching backs should be mutually 
pleasurable.
 
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-- 
Cheers, Gene
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<http://tinyurl.com/ddg5bz>
<http://www.cantrip.org/gatto.html>
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        A gift of God bestowed upon debtors in compensation for
        their destitution of conscience.

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