The happy story. I ordered the KRX3, KVX3 Additional filters etc on the Tuesday and the parcel arrived on the Thursday, yes 2 days from ordering to receiving the parcel by UPS at my works address.
I was amazed and the order was all correct. My second order has just arrived for some additional filters, 2 weeks from order but this was due to one part being out of stock and I was ask if I wanted the order part shipped within 24hrs of raising the order, I declined and the parts again arrived within 2 days of being shipped Via UPS, Again the order was all correct and because of the delay the shipping cost was waived. Thanks Elecraft! Well done Elecraft from a very satisfied customer. Jim M0CKE Bob Serwy wrote: > This is what he does. Look at his other emails in achieve. He just likes > to bad mouth the company. > > > Bob Serwy - N9RS > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Robert Naumann > Sent: Monday, March 16, 2009 7:10 PM > To: [email protected] > Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse > > > Do you really think that publicly airing this clerical error is the most > effective way of getting to a resolution? > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Julian, G4ILO > Sent: Monday, March 16, 2009 6:22 PM > To: [email protected] > Subject: [Elecraft] Elecraft Sales service goes from bad to worse > > > I am sorry, this is going to be a rant, but exactly what do they think they > are playing at in Elecraft Sales? > > Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my > K3. I paid using PayPal, accepting the USPS charge which was nearly half the > cost of the actual order. When nothing was received for such a long time I > obtained at the end of last week the tracking number from Elecraft Sales and > was able to determine that the package had been stuck in customs for several > days and had just been released. When nothing was delivered again today I > used the tracking number again and was informed that they had attempted to > deliver at 12:28 today. Except that my wife and I had been in all day and > no-one had tried to deliver anything. > > I contacted Sales again to find out if they had given me the right tracking > number, and eventually received a reply containing the details they had > given for shipment. One vital line of the address (house number, street > name) was missing, the phone number given bore only a 60% correlation with > mine, and the email address was an old one with one letter missing so it > wouldn't have worked even if it had still been available. > > I really don't know how much clearer I could make my order than to send it > via PayPal which includes my confirmed shipping address as part of the > standard email. > > Once upon a time you could order something from Elecraft and it was here in > a few days. It seems to be becoming increasingly slow, expensive and error > prone (last year I had to remind sales twice before they sent back-ordered > items.) I'm afraid this is the last time I order anything from Elecraft. > > ----- > Julian, G4ILO. K2 #392 K3 #222. > http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm > for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air > > -- > View this message in context: > http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 > p2489040.html > Sent from the Elecraft mailing list archive at Nabble.com. > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 > 07:04:00 > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
