Since I'm the one who started this discussion, let me summarize what I
think I've learned. The most effective argument, for me, is the synergy
among techs and relatively low marginal cost of adding them in
Watsonville, versus working with even established, independent
technicians elsewhere. That said, does anyone think it's acceptable to
have even a 4-week hold between arrival of the item there and its
entering the repair process? Elecraft equipment isn't cheap, and I
believe that the current situation needs to be addressed, either in
Watsonville or otherwise.
73, Pete N4ZR
On 12/15/2023 3:09 PM, Bob McGraw wrote:
I can totally agree with Joe, W4TV. At one time I was repairing
radios for various companies. I was doing warranty and non-warranty
repairs. The companies decided it was cost ineffective to maintain
independent repair services. Hence, I no longer repair radios, and no
longer have test equipment to do so. There were other reasons as well,
but I agree with Joe, W4TV, the expert knowledge base is in Watsonville.
73
Bob, K4TAX
On 12/15/2023 11:57 AM, elecraft-requ...@mailman.qth.net wrote:
Message: 5
Date: Thu, 14 Dec 2023 13:03:23 -0500
From: "Joe Subich, W4TV"<li...@subich.com>
To:elecraft@mailman.qth.net
Subject: Re: [Elecraft] User's Dilemma
Message-ID:<c45ff819-bde7-400f-b461-012a99b70...@subich.com>
Content-Type: text/plain; charset=UTF-8; format=flowed
They clearly aren't interested in setting up a third party repair
center.
Given the cost of setting up and running a second "factory
warranty/repair center" it just doesn't make sense. Notice
that none of the other radio manufacturers offer duplicate
facilities on the east/west coast ... even those that did so
at one time have pulled back.
The cost of facilities, duplicate test equipment, duplicate
spare/repair parts, etc. simply can not be amortized economically
across one or two technicians. It's far more efficient to simply
add another technician or two (*IF* one can find a qualified tech)
"at the mothership".
73,
... Joe, W4TV
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