#1, contact Amazon customer service and inform them what you reported
here.  Some years ago I had a similar situation with a Baofeng handheld, it
came with frequencies programmed in it.  Amazon was not happy and
immediately issued a refund.
Years ago I bought the CM-500 and a Logitech gaming headset at a much lower
price.  (For my K3 and Flex-6300).  They both worked very well on both rigs
and I received similar audio reports. The headset padding did not last as
long, but considering it was 1/3rd the price of the CM-500, that was
acceptable.

Logitech Stereo Headset H110, Standard Packaging, Silver  $16.81
Ken

On Thu, Oct 12, 2023 at 1:01 AM Richard <flat...@comcast.net> wrote:

> I ordered a Yamaha CM-500 from Amazon but it came through some other
> company after waiting eight days and there were problems.
>
> 1. The original factory packaging was gone.
> 2. It came wound in bubble wrap, then stuffed into a cardboard box that
> had been cut down from a larger box and taped together.
> 3. There was no manual.
> 4. The mic was dead.
>
> I’m betting it was a DOA return item that was then sent out to me thinking
> I wouldn’t notice or I’d think returning it was too much trouble.
>
> On top of that, they’ve been out of manufacture for quite some time so all
> that the stores have are the dregs.
>
> So now I open again for other suggested headsets in the $100 range. The
> CM500 was a gaming headset so that could be a source. This is going to be a
> gift for a friend who badly needs something.
>
> Any more ideas?
>
> Cheers.
>
> Richard Kunc
> W4KBX
>
> flat...@comcast.net
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