Hello Johnny, sorry to hear of your recent product failure. I'll respond here because the product you ordered (https://www.aspectsolar.com/products_EnergyBar_250.aspx) may have applications for other Elecraft users. Your experience may not be typical of their quality assurance program.
AspectSolar has chosen Aircraft Spruce as their International Distributer (https://www.aspectsolar.com/[email protected]), as AS has a good reputation in the aircraft community for product sales and support. Aircraft Spruce likely has the technology and staff infrastructure to serve customers outside the USA. I've spent many $ over the years buying aircraft products from them, and other vendors as well. I have no experience with defective merchandise and Aircraft Spruce, however. While some vendors (notably Elecraft) go well beyond normal practice in serving their customer's needs, it's not typical practice for vendors to automatically assume shipping costs. It can depend upon the situation. Nobody but Elecraft in my experience has helped 100% with service and shipping to KL7 in special circumstances. Most USA customers outside KL7 or KH6 get free shipping when orders exceed a certain amount. We usually pay additional fees to Alaska. I'd contact AspectSolar directly with a request for their usual practice regarding their return of defective merchandise. They may help, they may not, but it's worth an attempt. 73, Gary NL7Y (I have no business link to AspectSolar or Elecraft) -- View this message in context: http://elecraft.365791.n2.nabble.com/OT-item-return-upon-dead-on-arrival-DOA-usual-commercial-practice-tp7583182p7583223.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
