As Eric pointed out, email to support will normally get a quicker
response than emails to sales - if it is a support question rather than
a sales question.
There are at least 3 persons monitoring the support emails while the
emails to sales are monitored by only one person who may be out for the
day or otherwise overloaded with email. I deal with emails to both
sales and support for questions about repairs, and I can tell you that
the response times to emails to individuals in the sales department
indicate that they are very busy.
If it involves a question about an order, yes sales is the right email,
but if it is a technical question, direct it to support for the most
prompt (and accurate) response.
73,
Don W3FPR
On 3/14/2013 6:21 PM, Fred Smith wrote:
I emailed them last week about a P3 cable (Support) received an answer
quickly and had the cable 3 days later. They have always been very
responsive to emails but have to admit that I always call about anything
sales related IMHO phone is best you can ask more questions.
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