[Twice in a row…I should probably quit now.] Wow, what did we ever do before Email?
Seriously, while the support page does say that Email is preferred, it doesn't say *not* to call, and if Email isn't working, I expect calling would resolve the issue and at least let you know what the explanation is for the non-answer of your Email. -- Buddy Brannan, KB5ELV - Erie, PA Phone: (814) 860-3194 or 888-75-BUDDY On Aug 6, 2012, at 10:01 PM, Bill K9YEQ <[email protected]> wrote: > I agree. They are so busy that emails get lost. The phone is super!!! > > 73, > Bill > K9YEQ > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of W0MU Mike Fatchett > Sent: Monday, August 06, 2012 8:31 PM > To: [email protected] > Subject: Re: [Elecraft] K3- support courtesy > > If it was that important to you why did you not pick up the phone and call? > If I expect immediate action I call. If I can wait I will send an email. > > > Mike W0MU > > W0MU-1 CC Cluster w0mu.net > > On 8/6/2012 7:19 PM, Bill wrote: >> My K3 has been at Elecraft for a week for warranty repairs (out of >> service for three weeks). So, I dropped an email early today asking >> what the status of repairs was. I never got a reply. So, after a few >> hours I sent the email again - after all, emails do sometimes fail to >> get through. Before the close of business, I sent yet another email >> asking the status of repairs on my K3 (time zones were taken into > consideration). >> >> No response from Elecraft at all! In the past I have been pleased with >> support. And, I wouldn't question this oversight - except it amounts >> to three oversights (three separate emails). >> >> Courtesy is cheap and is what I expect when dealing with a warranty >> repair of an expensive piece of equipment. It only takes a moment to >> make a quick reply - even if only saying, "No change" or "I don't know." >> >> To ignore my emails either means they are swamped with warranty >> repairs or the really don't care about me - the paying customer. >> >> Is this just an anomaly or is this the norm I should learn to expect? >> >> Bill W2BLC > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
