I have encountered the same issue few months ago, in my case it was Tomcat. 
It lacked reading/writing permissions. 

El dia dimarts, 18 de febrer del 2025 a les 9:20:02 UTC+1, Jan Skůpa va 
escriure:

> Thanks, but I didn't read anything sensible in the log. The correct 
> permissions also occurred to me, but it's strange that some records work 
> and some don't.
>
> Dne pátek 14. února 2025 v 12:26:57 UTC+1 uživatel Donny Gil Pineda napsal:
>
>> Si usas Nginx tendrías que dar permisos allí a los archivos entiendo que 
>> en el dspace 7.6 solo suben archivos hasta 1 mb mayor a ese peso de archivo 
>> no deja subir. Es por eso que se tiene que dar pemiso
>>
>> El vie, 14 de feb de 2025, 5:15 a. m., John Sarris <jsa...@gmail.com> 
>> escribió:
>>
>>> Hi, 
>>>
>>> Have you checked the permissions in the directories where the bitstreams 
>>> are stored?
>>> Try also to provide more info through the log file...
>>>
>>> Greetings, 
>>>
>>> John
>>>
>>>
>>> On Wednesday, February 12, 2025 at 1:45:03 PM UTC+2 Jan Skůpa wrote:
>>>
>>>> Hi,
>>>> we have a problem when uploading items from our information system via 
>>>> API (DSpace 7.6.1), when some items are not uploaded correctly - bitstream 
>>>> ORIGINAL is not loaded (although I can see it in the administration and a 
>>>> tumbnail is generated).
>>>> When viewing the item page, the error message "Error obtaining files 
>>>> for this item 500 An exception has occurred" appears. When viewing the 
>>>> Bistreams page in the admin interface, I found this in the Dev console 
>>>> "ERROR TypeError: Cannot read properties of undefined (reading 
>>>> 'lastModified')"
>>>> I can see the PDF in the admin, but I can't delete it, I can rename it 
>>>> and download it, but not delete it.
>>>> Does anyone know what could be the problem? Thank you!
>>>>
>>>> Jan
>>>>
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>>

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