Apologies for the long delay in responding to this one. I upgraded to DSpace 8, but even with this, the issue does not seem to have resolved. Some issues have gone away, but this one remains. It is almost as if something is timing out. At the moment, I have to add as much data as quickly as I can and then save it for later. I have the greatest success when I am able to take an item in my workspace and continue editing from there.
With version 8, I am running the self-contained Tomcat binary with Nginx reverse proxy to handle the SSL. Everything else seems to be running well. I have recently upgraded this server and I haven't yet tried adding anything new to the repository. I will give it another go and see if the situation has improved with the increase of server speed and memory. All that to say, simply updating from the 7.1/7.2/7.3 releases had absolutely no effect in my case. As usual, your mileage may vary. All the best, Mathieu On Monday 9 September 2024 at 18:34:43 UTC+2 DSpace Technical Support wrote: > Hi Carolyn, > > If you are still encountering this issue, I'd recommend considering an > upgrade to 7.6.2. I *suspect* that the issue might be related to some > general Submission Form saving issues which were fixed (or at least vastly > improved) in the 7.6.2 release. It may not have to do with the PDF upload > itself, but rather to do with the saving of the form that occurs after an > upload. See the large list of Submission form fixes that were added in > 7.6.2: > https://wiki.lyrasis.org/display/DSDOC7x/Release+Notes#ReleaseNotes-7.6.2ReleaseNotes > > Tim > > On Monday, August 26, 2024 at 5:47:02 AM UTC-5 Michael Plate wrote: > >> Hi Carolyn, >> >> Am 21.08.24 um 21:39 schrieb Carolyn Sullivan: >> > Hello all, >> > >> > Writing in hopes you've potentially found the source of this error! >> > Several students submitting pdfs to our repository have sent in >> > screenshots with the error 'There was an issue when saving the item, >> > please try again' (see attached image). Clearing the cache/cookies >> > seems to work for resolving the problem, but it would be great if our >> > users could avoid encountering the error :) Any suggestions? >> […] >> >> could you please share such a PDF with us ? >> >> >> Michael >> > -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/125611e9-942d-49c7-9a4e-ea13129cf72cn%40googlegroups.com.
