Hi there, we are progressing with our upgrade from DSpace 5 to DSpace 7. 

We are now at the stage of getting Symplectic Elements to talk with DSpace 
7 via RT2, and the deposit does seem to work correctly. We can access the 
file in DSpace 7, but attempting to view the file from Elements brings up a 
"Not Found" page. 
[image: Elements issue.png]

As far as I can tell from the logs, the API account is logged in and the 
item gets requested, but no further action is taken after that (replaced 
email for security reasons):

2023-08-14 16:14:46,384 INFO  unknown 49ae4da0-5c1c-4aec-8997-51da5284694d 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/authn/status] originated from unknown
2023-08-14 16:14:46,388 INFO  unknown unknown 
org.dspace.authenticate.PasswordAuthentication @ 
anonymous::authenticate:attempting password auth of user=email of api 
account
2023-08-14 16:14:46,392 INFO  unknown unknown 
org.dspace.authenticate.PasswordAuthentication @ email of api 
account::authenticate:type=PasswordAuthentication
2023-08-14 16:14:46,392 INFO  unknown unknown 
org.dspace.eperson.EPersonServiceImpl @ email of api 
account::update_eperson:eperson_id=abc0136d-6efc-46e4-b265-f5152c927053
2023-08-14 16:14:46,393 INFO  unknown unknown 
org.dspace.app.rest.security.EPersonRestAuthenticationProvider @ email of 
api account::login:type=explicit
2023-08-14 16:14:46,412 INFO  unknown cf67b36d-a1eb-45bc-b0ac-bae99b0594f7 
org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request 
[GET /server/api/core/items/d7be7e4c-588d-4aeb-8934-7a977edd7af6] 
originated from unknown

We are unsure if this is an issue with Symplectic Elements (we are in 
active talks with them over the issue) or if it is a DSpace 7 issue. We can 
see it is attemping to access the correct item that links to the file ID 
specified in the Elements URL, but since the issue seems to occur in DSpace 
with it stopping at that stage, I am leaning towards DSpace. Any help would 
be much appreciated thanks.

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