On 3. Feb 2025, at 16.17, stephen--- via dovecot <dovecot@dovecot.org> wrote:
> 
> funny - i also talked to apple business support and have a case since my 
> FB15701211 never went anywhere. they took a day or so and talked to engineers 
> and stated that there were no other official apple support requests for this 
> issue - which i have to believe means no large org they care about has this 
> issue - or uses dovecot. My Apple Support Case was/is: 102513275820 which can 
> be used as reference if you want to try - 
> 
> otherwise i am exploring alternatives to dovecot now.
> 
> removing IDLE capability is getting us by for now.

I haven't noticed any issues on my iPhone so far, and I haven't heard of our 
customers complaining about this to us either. So difficult to say when/why it 
happens..

I think to get anywhere forward with this, we'd need to see IMAP rawlogs from a 
session (or perhaps multiple sessions for the whole user) where this problems 
happens. Especially if the problem is IDLE-related, I'd want to see things 
going wrong after IDLE. Of course, this likely means seeing some email contents 
in there, but those could be replaced with some <removed>.

As for how to do rawlogs: 
https://doc.dovecot.org/2.3/settings/core/#core_setting-rawlog_dir

And better not to have imap-hibernation enabled, since that could confuse 
debugging.
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