Actually our customers feel the exact opposite and feel very happy when receiving the email, it tells customers that we did receive your request and someone has already seen it. If they don't receive this email they will start calling on the call center and asking if anyone has seen their email.
This is similar to any ticketing system, It there a way to achieve this? Thanks Monis On Sat, Mar 9, 2019 at 9:29 PM @lbutlr via dovecot <dovecot@dovecot.org> wrote: > On 9 Mar 2019, at 06:43, Monis Monther via dovecot <dovecot@dovecot.org> > wrote: > > Because its not actually a vacation, we are using it as an auto response > feature. > > Have you considered that your users hate auto-response messages and that > "we got your mail" is basically saying "we'll get around to it in a much > longer amount of time than seems reasonable, so we’re trying to placate you > by sending you a useless auto-response"? > > I mean, that's how I view auto-responses; they instantly lower my > perception of the company. > > -- > Real magic is the hand around the bandsaw, the thrown spark in the > powder keg, the dimension-warp linking you straight into the heart of a > star, the flaming sword that burns all the way to the pommel. --Moving > Pictures > > -- Best Regards Monis
