I got a case that I haven't been able to resolve. I hope somebody can
give me some hints.
One of our users is reporting emails disappearing in front of his eyes,
(Right ... emails filters at the client side ....)
Server does not have global sieve filter enabled (no file present), even
though this configuration is present:
sieve_global_path=/vmail/globalsieverc
User does not have any sieve scripts enabled at the server side.
Ok,
1)
The user shuts down his apple mail software, his Iphone, and the Web
interface:
2010-03-11 15:52:57 IMAP(my_u...@mydomain.com): Info: Connection closed
bytes=2188/6499
2010-03-11 15:52:57 IMAP(my_u...@mydomain.com): Info: Connection closed
bytes=3887/7336
2010-03-11 15:52:57 IMAP(my_u...@mydomain.com): Info: Connection closed
bytes=5873/68309
2010-03-11 15:52:57 IMAP(my_u...@mydomain.com): Info: Disconnected in
IDLE bytes=4514/547136
2)
He generates the troublesome emails from a notification system in
Craiglist ....
We can see the email hitting the inbox (we also see in Postfix this
email going to Dovecot)
2010-03-11 15:54:48 deliver(my_u...@mydomain.com): Info:
from=nore...@craigslist.org :
msgid=<20100311205447.0c0fe118...@web8p.int.craigslist.org> : saved mail
to INBOX
3)
Email is deleted !!!
2010-03-11 15:54:49 IMAP(my_u...@mydomain.com): Info: delete: uid=10719,
flags=(\Deleted \Recent $Junk),
msgid=<20100311205447.0c0fe118...@web8p.int.craigslist.org>,
from=craigslist.org <nore...@craigslist.org>, subject=POST/EDIT/DELETE :
(accounting/financejobs) Test Post
2010-03-11 15:54:49 IMAP(my_u...@mydomain.com): Info: expunge:
uid=10719, flags=(\Deleted \Recent $Junk),
msgid=<20100311205447.0c0fe118...@web8p.int.craigslist.org>,
from=craigslist.org <nore...@craigslist.org>, subject=POST/EDIT/DELETE :
(accounting/finance jobs) Test Post , size=2776
Who is deleting this email ?
I can see the flag $Junk ... perhaps some filter somewhere is seeing
that flag and proceeding to delete it.
If I understand sieve filters at the server side, they will act in the
deliver process. So once the email is saved into INBOX, sieve filters
will not count. Am I right?
Any Hints?
# 1.2.9: /etc/dovecot/dovecot.conf
# OS: Linux 2.6.26-2-686-bigmem i686 Debian 5.0.4 xfs
Regards,
Mario Antonio
