Hello Alexandra, You are at the right forum. But chatting as ticket needs some workout. Each message needs to be contain with all ticketing properties and upon selection of a message it should act as ticket. Now for that simply If you can, start with DjangoSocketIO at https://djangopackages.org/grids/g/chat/. After you've created and integrated in your project then extend this with submodel of Tickets. Then in view you can define that if you select a particular message to be treated as ticket then how should that particular message behave.
Or you simply can use two packages like DjangoSocketIO and DjangoHelpDesk and create a sublayer model that combines feature of both the packages and then you iterate the behaviour in your view. It may look complicated but to keep it simple I hope this will be a good start. Craft your app with a visual work process or mockup and then everybody will start helping you. With generic question It will be hard for anyone to help you and yes you can treat a chat as ticket. Looking forward you start working on it so this group can help you create it. Hope this is helpful. Regards, Mudassar On Mon, Sep 12, 2016 at 4:18 AM, Alexandra <alexan...@redapesolutions.com> wrote: > Hi, could you please suggest other forums where I can find this > information? > Thank you in advance! > > -- > You received this message because you are subscribed to the Google Groups > "Django users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to django-users+unsubscr...@googlegroups.com. > To post to this group, send email to django-users@googlegroups.com. > Visit this group at https://groups.google.com/group/django-users. > To view this discussion on the web visit https://groups.google.com/d/ > msgid/django-users/fe028722-d44a-40ff-b26d-d9813268213c%40googlegroups.com > <https://groups.google.com/d/msgid/django-users/fe028722-d44a-40ff-b26d-d9813268213c%40googlegroups.com?utm_medium=email&utm_source=footer> > . > > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Django users" group. To unsubscribe from this group and stop receiving emails from it, send an email to django-users+unsubscr...@googlegroups.com. To post to this group, send email to django-users@googlegroups.com. Visit this group at https://groups.google.com/group/django-users. To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/CANoUts6zSMSk_bPQg1x%2B3GfEG1YrfauAFTNPbV5UKUjTsmm0Hw%40mail.gmail.com. For more options, visit https://groups.google.com/d/optout.
