On 9/25/06, Remi <
[EMAIL PROTECTED]> wrote:
Just a few comments about WebFaction.
> I am a WebFaction customer, definitely not a bad company. A few thoughts
> about WebFaction:
>
> 1) It's a one man show, at least, support is.
WebFaction started with just 3 people but we're growing quite rapidly
right now so expect to see more people soon :)
> Support ticket response times
> are anywhere from three hours to a day and a half.
We aim to respond within a few minutes or hours (depending on how
urgent the ticket is), and always within 24 hours. If a ticket took a
day and a half to get answered it was a mistake on our part and should
never happen.
> 2) The control panel may be appealing but it is definitely flawed. It
> supports Firefox and Internet Explorer, but things are pretty slow with
> Opera. Their long running process monitoring (You're allowed one long
> running process at $14.50 USD a month.) is pretty bad as well, stopping and
> restarting your Apache instance leaves orphaned processes that you
> cannot monitor or kill off yourself.
I think you're talking about our control panel not killing the
processes for you when you delete an application from the control
panel, I just fixed that bug today :)
A couple more things:
I can't tell for sure but I'd say that we're probably one of the hosts
with the most Django sites right now (we host more than 200 of them).
By gaining some experience from all these sites we've been able to
eliminate pretty much all problems (like the libexpat version mismatch
that was causing Apache to crash sometimes) and fine tune our setup.
I think that we now have one of the best setup for shared hosting: we
give each site their own Apache2/mod_python instance proxied behind our
main Apache server. This gives them maximum flexibility to start/stop
their Apache server on their own and edit their httpd.conf file as they
want.
But we also configure our main Apache server to serve static data
(images, stylesheets, ...) directly, for maximum speed (this frees each
site's Apache2/mod_python instance from having to serve all those
little requests).
Remi.
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