On Mon, Aug 22, 2011 at 02:09:23PM -0400, Sam Bull wrote:
> Here are some of the questions we've come across:

Whew, those are very general questions where there are no right and
wrong answers (like "how should we run our business" -- which you should
know better), just advantages and disadvantages.


> - What will we ultimately be delivering to our clients (a tarball of
>   the code, a physical server, a VM image, a WAR file, etc.)?

I'd go for the software package alone.


> - Who is responsible for the upkeep of the server?

I'd leave that to the customer, and offer to do that for an additional
fee.


> - How will new versions of the product (new code and new content) be
>   provided?

If you're asking about the technical side (not about cost models for
upgrade versions), this depends on how you delivered it in the first
place. If it's a package, I'd supply a new package.


> - How will python dependencies be maintained?

I don't see other choices other than document it or require it
technically. The latter is possible if you deliver a distro-specific
package.


> - Can we assume that the server can access the Internet?

If the software isn't something requiring Internet, I wouldn't assume
that.


> - Can we assume that we can access the server from the Internet?

In general, I wouldn't assume that. However, this could be an option
that has to be agreed with the customer (I've heard about large
organizations allowing this for 24/7 support of their financial
software).


With kind regards,
Baurzhan,.

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