Hi Django devs,
I would like to raise a little concern I ran into lately. When going over some
Oracle-related tickets, I came across ticket #20201[0] . The ticket
description was missing important details, so I commented about them. A few
days later, Aymeric came around, and closed the ticket as "needsinfo",
referencing my comment. To me, this raised a couple of conflicting thoughts:
On one hand -- should I have closed it myself, and saved a core-dev the
trouble? The triaging guide[1] seems very inconclusive about this, advising on
other reasons to close tickets but not on needsinfo (except "tickets which are
really feature requests").
On the other hand -- especially, in the wake of the "Perception of attitude in
tickets" brouhaha -- should we really be closing tickets on needsinfo? In
other communities, I have usually seen "needsinfo" as a ticket state, rather
than a reason for closing; such tickets are then closed later, if enough time
has passed and no further info is received. I realise that, when the person
closing the ticket specifically says "when you have more info, please re-open"
(as Aymeric did in this case), then the process is essentially the same, only
a little more efficient; but I worry that this efficiency may carry a price in,
as
Simon put it, "perception of attitude in tickets".
For what it's worth, I, personally, would feel much more at ease setting
tickets as "needsinfo" without closing them -- and if it's a ticket state,
there should be no problem taking such tickets out of the reports developers
use, so they're almost as far out of the way as closed tickets.
Thanks for your consideration,
Shai.
[0] https://code.djangoproject.com/ticket/20201
[1] https://docs.djangoproject.com/en/dev/internals/contributing/triaging-
tickets/
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