I originally wrote a rather angry message here and was somewhat begging because I felt that we were getting a colossal run-around from F5 support regarding a reasonably simple technical issue.
The front-liner basically botched the early handling before recovering. I feel sorry for the colleague in another department (at $WORK) who had to listen to me angrily grumble at the initial lackadaiscal response. The issue in question? http://www.theregister.co.uk/2010/04/13/dnssec/ But ultimately, the F5 front-line person exceeded our expectations and talked with a senior backline engineer whom gave us the perfect answer. So I decided to take back what I had originally written about F5 and instead, thank them (and the front-liner as well as the engineer) for what they ended up doing. There are too many stories where it's easy to get angry at someone, but way too few where we're grateful for whatever they've done. I destroyed my original comments about F5. They were much less than complimentary. Instead, please allow me the rare pleasure of saying: Thank you, Paul A. Pfarr II! Paul, I've got yer back. I don't think we spend enough time in our regular daily lives saying a simple 'thank you!'. I thought it was worth a brief note to the mailing lists because I think a lot of us are highly driven to do the best we can. But we probably rarely hear a 'thank you' or do the same for someone else. So it's a good 'bad' habit to break. Carry on. :-) -Dan _______________________________________________ Discuss mailing list Discuss@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
