On Wed, Mar 03, 2010 at 02:39:01PM -0500, Brian Mathis wrote: > > One thing I haven't seen so far is a definition of who your audience is. Is > it other admins, help desk, end users, managers, etc...? > > The approach you need to take is very different depending on the answer to > that question.
In this case, 99% is for other admins. We're fortunate in that our User Assistance take care of all that assisting of users. So more specifically, I guess I'm talking about documenting our internal policies and procedures from a technical perspective - this is how to do A, that's why we did B this way, etc. -jkl _______________________________________________ Discuss mailing list Discuss@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
