I'd like to hear from those who have had to manage IT resources for offices 
that are located on opposite sides of oceans.

Our primary challenge right now is this:   Our original offices, and our CIFS 
file servers, are located in Wisconsin, USA.  We also have an office in the 
Netherlands.  The folks in the Netherlands interact heavily with files on the 
CIFS file servers in Wisconsin - as does the entire company.

Performance was understandably painful for the Netherlands folks until we added 
a Riverbed system to optimize the CIFS traffic.  It's better now, but the 
Netherlands folks are still pointing out productivity losses due to slowness 
working with the CIFS file servers.  Note that the link between the Netherlands 
and Wisconsin offices has never been strained for capacity - this purely seems 
to be a latency issue.


One of the obvious thoughts is to set up file servers (and backups) in the 
Netherlands office, and move "their" files over to "their" file servers.  Of 
course, there is no clear division between what the Wisconsin folks use and 
what the Netherlands folks use, so somebody will always be the winner and 
somebody will always be the loser when it comes to performance in accessing a 
particular piece of data.

It's also worth noting that we may have one or more other office(s) popping up 
in the eastern hemisphere at some point.  If we add a file server and backups 
to each office to store each office's most heavily utilized data, we'll end up 
with a lot of systems to manage.   (Yes, we've thought of renting space in a 
data center that's a reasonable compromise location among the eastern 
hemisphere offices - wherever they end up being.)


Is our best bet to simply try to locate data closest to the people who use it 
the most (and set expectations accordingly with those who are not near a given 
piece of data), or is there a better way to deal with this?



===
Jeremy Charles
Epic - Computer and Technology Services Division
jchar...@epic.com

Phone:  608-271-9000   Fax:  608-271-7237


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