Hopefully this email goes through - I think this is my first time posting to
the general discussion area.
We are looking to migrate from our aging on-prem Cisco UC 7.0 platform to a
cloud-based VoIP solution. We've been through ThinkingPhones and 8x8 without
any sort of success, and are now looking to utilize a platform called Panterra,
offered by our exiting telecoms provider, BCMOne.
We're wondering if anyone has used or heard anything on this platform and could
speak to it. Our concerns are voice quality, uptime, and how much (generally
speaking) they actually care. Eg. are they just interested in closing tickets?
Or do they actually want to see resolutions. That kind of stuff.
Thoughts from the community?
_____________________________
Kyle Stewart
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