Bernard, Are you sure you have SELECTED the orgunit on the left side (hierarchy), and not only listed cases and opened them?
I had a similar issue some weeks back - I used "LIST ALL" and selected a case. It then opens in read-only mode. So you have to specifically select/highlight orgunits on the left side, then select the specific case - it will then (normally) open in edit mode If not that - press CTRL-SHIFT-J to open the console. any message there when opening a case? Note also DHIS2-3775, a bug I just reported - it's a showstopper Regards calle On 21 May 2018 at 11:42, Bernard Sadaka (IM Advisor) <lib....@pu-ami.org> wrote: > Dear All, > > Our team is facing a problem with editing some program stage instances > that are open (not completed) and their enrollment is not completed. > > I am superuser and usually I am able to edit any instance but I still > can’t edit these ones even after clearing browser cache, deleting cookies, > logging in from incognito browsing, different computer, different internet > network… > > My best guess is that someone else might be editing that instance which is > causing other users to not be able to edit it. > > Have you faced similar problems? > > Any idea how to solve it? > > Ou current workaround: We are forcefully creating a new instance with the > same data and deleting the old instance; this solution is not really > sustainable since we are facing similar cases 10-15 times in the same day. > > Here’s a screenshot: > > > > Looking forward to hearing about your experience in this. > > > > All the best, > > Bernard > > > > [image: cid:image002.png@01D36F50.572585A0] > > *Bernard Sadaka* > > *Information Management Advisor* > > Première Urgence - Aide Médicale Internationale > > Nehmeh Building, Sanine Street, Chiyah, 3rd Floor > > Ain el Remmaneh, Beirut, Lebanon > > *E-mail:* lib....@pu-ami.org > > *Cell:* +961 71 004 881 (208) > > *Skype:* imapuami > > *Website:* https://www.pu-ami.org > > > > > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> > <#m_-7061032963367630730_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-devs > Post to : dhis2-d...@lists.launchpad.net > Unsubscribe : https://launchpad.net/~dhis2-devs > More help : https://help.launchpad.net/ListHelp > > -- ******************************************* Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *******************************************
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