Hi Lise Is it possible to look at server log files to monitor any unusual activity?
On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise <[email protected]> wrote: > Dear all, > > > > We are having a problem for the last two days: users are disappearing from > user groups! > > - they used to be part of a user group and they previously entered > data in programs available for this user groups > - but yesterday and today, when they loged in, they were not granted > acces to the program in event capture and when we checked, they were not > part anymore to the user group... > > This happened to (to our knowledge...) 2 users, in 2 different user groups > and 2 different programs... > > Additionally to this, when I go to normal User App and try to add them > back to the user group, it does not work... Unless we do it through the Web > API... > > Any idea of why this is happening? And how we can solve the problem? > > I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394 > > Please this is quite a serious problem as it prevents users from entering > data in the platform, and the behavior is quite unpredictable, so other > users may disappear from their user groups… > > > > Thanks! > > Lise. > > > > > > Dr. Lise Grout > > *Epidemiologist* > > > > *World Health Organization* > > *Department of Neglected Tropical Diseases (HTM/NTD/IDM)* > *Innovative and Intensified Disease Management Unit* > *20, Avenue Appia; CH-1211 Geneva 27* > *Tel. **+41 22 791 2341 <+41%2022%20791%2023%2041>* > > *Mobile +41 79 290 68 61 <+41%2079%20290%2068%2061>* > > *Skype: tigrouveto* > > http://www.who.int/neglected_diseases > > > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-users > Post to : [email protected] > Unsubscribe : https://launchpad.net/~dhis2-users > More help : https://help.launchpad.net/ListHelp > > -- *Health Information Systems Program - South Africa* *- - - - - - - **- - - - - - - **- - - - - - - **- - - - - - - **- - - - - * Mobile : 073 246 2992 Landline: 021 851 2216 Skype: gregory_rowles
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