W dniu 19.05.2014 20:12, Chris Walker pisze:
One is that this needed to appear here at all and second that there
*appears* to have been no follow up from anybody at Jolla and in
particular, Thomas Perl.
That doesn't surprise me at all that Jolla hasn't responded yet. It's a
known pattern for Jolla, not only in this case.
When there is a serious problem or they fail at something they put all
possible effort to hide it instead of simply admitting that they failed
with something and focusing more on possible solutions. Then, when
unpleasant smell is all around and already too intensive to simply cover
it with perfume - in other words when community boils or their clients
heavily complain they slowly start to react. You can give countless
examples:
* Preorders - probably everyone remembers that people that preordered
were supposed to get phones before it hit the operator stores. Do you
remember when apology came? When people that preordered where loudly
complaining everywhere that it's unfair that a random person from a
street in Helsinki can get the phone earlier before a person from Spain
that preordered in May.
* Simcard holder problem - they weren't treating it entirely seriously
until I've shown it to Marko Saukko (one of their more close to HW
engineers) and demonstrated that it is indeed a HW problem on last
FOSDEM. Then it finally resulted in actions, like agreeing to fixing
that as a part of a guarantee.
* Neglecting collaboration with community in the open source parts -
that is improving recently after a lot of buzz in the community, but how
much time and complains had to pass before they admitted it is a problem
and started to do anything about it.
For new candidates you can add:
* Silica Components and their open source status (who knows when they
will be fully open sourced liked promised more than 1.25 year ago, not
even a word about if that should be counted in weeks, months, years,
decades or centuries...)
In my opinion their marketing/PR is just broken. You can stick posters
to operator store, give balloons, do fancy photos and shout big words on
stage, but I guess it's not what most of us here really expect from them
in the first place.
It's fair to say that they are weak, fighting for their place on the
market and trying to figure out what their business model can be based
on. But that doesn't have to mean giving up being fair to their clients,
community and partners. I believe someone decisive there behind
management or marketing is a perfectionist and doesn't give himself
right to make mistakes. On admitting mistakes and apologizing for them
you can build community/clients trust and respect. Sadly they seem to
miss that fact through most of the time. The story of American company
Enron should be a warning to Jolla employees and Jolla management. To
those that do not know the story - magazine Fortune has listed Enron as
the most innovative U.S. company for 6 years. One of the reasons that
company collapsed was compulsive hiding of problems and doing everything
to keep up their image of being perfect. Old (smartphone) Nokia went
similar path, missing and ineffective to changes, slowly reacting to
revolution that came with iPhone and Android phones. Hope that
management in Jolla is wise enough to not follow the same path,
otherwise ship might sink. Who will be responsible for that? Neither
their clients nor their community.
Regards,
Filip
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