> On Dec 29, 2018, at 3:42 PM, Keith N. McKenna <keith.mcke...@comcast.net> > wrote: > >> On 12/29/2018 12:49 PM, Jörg Schmidt wrote: >> >>> From: Peter Kovacs [mailto:pe...@apache.org] >>> Sent: Saturday, December 29, 2018 3:17 PM >>> To: dev; users >>> Subject: [discussion] get rid of NOT_AN_OOO_ISSUE >>> >>> Hi all, >>> >>> I would like to get rid of the Resolution "NOT_AN_OOO_ISSUE". This >>> leaves people angry and it is annoying to Copy paste or just rewrite >>> always the same stuff. >>> >>> So I wonder if we could add a component user support, and allocate the >>> users list to it. With that we have a broader community >>> looking at those >>> help requests, and handle them like every other Issue. Also maybe the >>> barrier between developers/testers and user support gets >>> reduced a bit. >>> >>> If it is a bug someone can simply change the component and we >>> can check >>> for reproducibility. Instead of NOT_AN_ISSUE I would like to >>> have FIXED >>> by workaround or something similar. >>> >>> >>> can you take some time and write your opinion? >> >> my opinion: >> Bugzilla is not a support ticket system. If we were to start inviting users >> (through an appropriate category in Bugzilla) to submit support requests >> here, we would be creating additional work for ourselves. >> >> I don't think there will be more satisfaction through more tolerance in the >> use of Bugzilla. See the following example: >> For years, we have tolerated misbehavior by users on the German users >> mailing list (users...@openoffice.apache.org), and what we achieve is not >> happy users, but confusion, inefficiency, and frustration among volunteers >> and users. >> >> >> Sorry, I understand your concern, but I don't think we can solve the >> problems of misuse of Bugzilla in that way. >> >> >> greetings, >> Jörg >> > Peter; > > As Marcus stated earlier NOT_AN_OOO_ISSUE is a valid response to an > issue that does not have it's roots in AOO and should be used as such. > Bugzilla is a bug tracking system and not an support help desk.
https://forum.openoffice.org/ is a good place for support. Regards, Dave > > Keith > >
