Hello OpenOffice Team, My name is Brennan. I am a user experience designer & engineer, I am currently building the FOSS crypto-webmail project Mailpile... perhaps you have heard of it :)
Here is a link explaining the current user experience flow which I experienced as a major pain point this morning trying to file my first OpenOffice bug report: https://brennannovak.com/notes/432 I believe my initial bug is quite valid and should be fixed. But, I also believe that it is equally valid to improve the user experience of reporting bugs themselves- the 10 step process I found myself in was a quagmire that I almost gave up on, but I resolved when I started working on Mailpile to be better member of the FOSS community and to strive to report UX bugs by giving other FOSS projects more patience, empathy, and effort to help them improve! I realize that making it easier to file bugs will probably increase your volume of bugs filed (certainly a mixed blessing), and that this will require more filtering & diligence from your team to weed through them. I am completely unaware of what resources OO has and how feasible this, but it seems fortuitous to improve things a bit from the current state. I have numerous other improvement ideas I have encountered in the setup and updating flows of OpenOffice and would be willing to share them, so long as it is helpful to your team! Sincerely, Brennan Novak Mailpile - taking email back! https://mailpile.is
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