I think this need to be handle by a real company that can provide NDA documentation for this and should be a for-pay serrvice. IMHO.
That said, they could also try to scrap the data from the document in order to replicate the issue. On 4/23/14, Jürgen Schmidt <jogischm...@gmail.com> wrote: > On 4/23/14 9:03 AM, Andrea Pescetti wrote: >> When someone complained that OpenOffice crashed on their company >> documents, I've always answered that either they made the documents >> available in Bugzilla or we couldn't do anything about it. Now it >> happened to me and I realize that my suggestion is easier said than done! >> >> I received a DOCX document that OpenOffice Writer cannot open (crash). >> The company that sent it to me cannot make it public: it's a >> confidential work document. >> >> In general how can we handle this? It's very important for the project >> to have a good reputation in companies, so if we crash on company >> templates we should be able to know it and fix it. >> >> What options do we have available? Do we accept private attachments in >> Bugzilla? Can a properly obtained stack trace replace the need for the >> actual document, maybe? Other options? >> >> Note: in my case I already asked for, and received, a working ODT >> version. I'm interested in the generic discussion. > > I understand the problem and we know this situation. I believe it is > not easy to address in an open source project. Either the documents can > be cleaned up and confidential data get removed or the company contacted > another company where special agreements can be done. > > If you need more than the community project can provide it is possible > to buy professional help and support. Not everything is for free and > that has nothing to do with good or bad reputation. It's up to the > company, either they can provide a clean document containing the problem > or buy professional support/service. > > I personally don't want to deal with confidential data/documents in > public or in the bugtracker. > > Juergen > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- Alexandro Colorado Apache OpenOffice Contributor http://www.openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
