On 2013-09-09, at 08:12 , Rob Weir <robw...@apache.org> wrote: > When we get a misdirected email sent to the dev list with a subject > reporting a website error, it is coming from a user who is reading > http://www.openoffice.org/contact_us.html. > > We've been doing some fine tuning of the language on that page to try > to make it more clear to the user that they should use the forum or > the user list for product questions. But it is not clear this is > working.
For history's sake, we went through this on OOo for…. 10 years. Nothing worked, which is to say, everything worked, but only for a short time, as new populations of those-who-will-not read entered the picture. It's a never ending negotiation. > > So I took a look at the data from the last 30 days, via Google > Analytics. Some interesting and unexpected findings. > > First, what was the page the user was visiting before they went to the > contact page? > > 28% of the time they were on /support/index.html page > 26% of the time they were on /index.html > 14% of the time they were on /download/index.html > 4% of the time they were on /product/index.html > > So the highest ranking page is the support page, the one that should > have helped the user in the first place. The user would scroll > through that entire list, and then find the contact link at the bottom > of the page, read that and ignore all the support options described > before they send an email to the dev list. > > We might want to revisit the support page to see if that can be clarified. > > -Rob > > ———————— My advice: This is nice, looks great, but be prepared to revisit the page and renew the language. Louis --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
