On 10/08/2013 janI wrote:
I agree to that, and I did not mean an automated mail, but just a template we can copy and modify to secure we all give the relevant information and more.
If we find out that we tend to give similar answers, we should turn them into web pages. We have done so in a couple of occasions in the past, and this works because we don't forget information and everyone can locate it. So: nothing against having "template" answers, but gradually we should make them as short as possible and use web pages for the common content.
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