For the record, in the past (before the move to ASF servers), each forum had a
contact address with a special process:
1. All messages were sent to a moderator forum visible to mods only. A tag told
if the mail address was registered or not. An other one told if it was not the
first message from that mail address (to the admin mailbox).
2. An automatic reply was sent depending on the existence of an identical
registered mail address.
3. Mods just had to edit each message to confirm if standard reply would have
taken care of the problem or not. If a specific reply was needed. The edit was
used to tell other mods that the message had been checked. Non edited posts had
then to be checked and action taken if necessary.
Here is the automated mail:
------------------
Thank-you,
This is an automated response from the OUCV forum administrators. This mailbox
is primarily for assisting users with registration difficulties. The best place
to find out information and to ask Questions is on our forums. We therefore
only respond by email to those questions that cannot be resolved through using
our forums.
http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=527
gives you guidance if you have registration difficulties.
http://user.services.openoffice.org/en/forum/viewtopic.php?f=50&t=5569
explains how to ask a Q on the forum.
<Custom Paragraph>
Note that to prevent mail loops, we only send out one automated response per
sender. Our administrators also routinely monitor this mailbox and one will
contact you separately if we believe that your request is not covered by this
response.
Regards
The OUCV Forum Administrators
------------------
And the <Custom Paragraph> was:
*Email address belongs to an active registered user*
We have looked up your email address in our forum registration database and
according to our records User account XXXXX with the email address YYYYYY@ZZZZZ
has been registered with the forum and is currently activate. You may log on
and post questions on the forum. If you have forgotten your password then
please go to:
http://user.services.openoffice.org/en/forum/ucp.php?mode=sendpassword
*Email address belongs to a registered user, not yet activated*
We have looked up your email address in our forum registration database and
according to our records User account XXXXX with the email address YYYYYY@ZZZZZ
has been registered with the forum but has not yet been activated. However we
have treated this email as an activation request. You can now log on to the
forum and post questions.
*Email address is not on user database*
We have looked up your email address in our forum registration database and
according to our records there is no registered user with the address
YYYYYY@ZZZZZ. You need to register with the forum at
http://user.services.openoffice.org/en/forum//ucp.php?mode=login before you can
post questions. It only takes a minute or so to fill in the form and then click
on the link in our confirmation email to activate your account.
It would be nice to reactivate the script and the mailbox. Something for imacat?
Hagar
Le 28/06/2013 22:06, RGB ES a écrit :
2013/6/28 Rob Weir <robw...@apache.org>
On Sun, Jun 2, 2013 at 6:29 AM, RGB ES <rgb.m...@gmail.com> wrote:
One user on the forums report problems registering on the wiki(1), but
did
not find how to report those problems or just ask for help. A "contact
info" page is missing from the wiki. Which is the best way to implement
it?
(1) http://forum.openoffice.org/en/forum/viewtopic.php?f=49&t=62022
In general, to report issues related to the project's online services
they can enter a BZ issue. In this case it would be categorized as
Infrastructure/Mwiki.
I sent this email mainly to start discussing the best page content... but
then completely forgot the problem, sorry. It is now filled:
https://issues.apache.org/ooo/show_bug.cgi?id=122626
Regards
Ricardo
Regards,
-Rob
Regards
Ricardo
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