Le 31/01/2013 23:15, Ryan, Benjamin a écrit :
3. Describe how the various personal involved in the process, contribute to the overall development?
For the record, the Forum team (the Volunteers at http://forum.openoffice.org/en/forum/ ) have been interviewed last year for the master thesis of 2 students of the Lund University (Sweden). The thesis can be downloaded (free) here: http://www.lunduniversity.lu.se/o.o.i.s?id=24923&postid=2827648 It explains some of the motivations of the people who help the users. Note that the ASF was not used to integrate forums (they are used to mailing lists) in their projects. But since OpenOffice is very much end-user oriented, they agreed to host the forums (that were hosted by former OOo "owner" Sun then Oracle). The interest from users in the forum has never decreased and after more than a year, the forum is showing the same popularity as before Oracle gave the code to ASF. For an end-user oriented application like AOO, there are important areas of the project that need more work because the audience is made of end-users with low level of computer knowledge (not all of them of course). I'm thinking of forums of course but also wiki and documentation. Access to information on how to use the application must be made as much easy as possible. It's not part of the development itself (as for the code) but it's part of the success of such a large project. Hagar
