As I've been reviewing the backlog of defect reports submitted by users I notice a lot of them that are probably caused by the upgrade profile corruption bug. I see reports of this on Twitter and Facebook as well. Most users seem smart enough to uninstall and reinstall. They've learned that from other programs. It is pretty much the standard solution to crash problems -- uninstall and reinstall and you'll be fine.
But in our case, that doesn't fix anything, since the profile is not removed when we uninstall. What if we added an option to delete the profile when uninstalling? I've seen many programs that do that. It could be a page that says, "Delete application profile and settings?" Default could be No, the same behavior we have today. But this would give a far easier way for users to recover from profile corruption. -Rob
