actually we do had faqs, many of them actually, the main issue is mantaining such FAQs. this remind me of a xkcd http://xkcd.com/927/
On 11/14/12, Kay Schenk <kay.sch...@gmail.com> wrote: > On Wed, Nov 14, 2012 at 3:42 PM, Rob Weir <robw...@apache.org> wrote: > >> This is mainly a community-relations / public outreach idea. I >> noticed that when we do a blog post we get a lot of unrelated >> questions, some of them quite good. So I'm thinking -- there must be >> a lot of good questions out there. They could range from "How do >> I..." to 'Why did you..." to "What if you did...", etc. >> >> So the proposal is to use Google Moderator, like we did before for the >> AOO 4.0 ideas, and use it to gather and rate questions. We call it >> "Ask OpenOffice". >> >> After some period of time (a month?) we take the top-rated 10 (or top >> 5?) questions and respond to them in a blog post. >> >> This could become a regular thing that we repeat every 6 months or so, >> "Ask OpenOffice 2", "Ask OpenOffice 3", etc. >> >> Downside? We could get some awkward questions. But if such a >> question gets into the top 10, then we should give it a serious >> response, right? This is a challenge and an opportunity. >> >> What do you think? >> >> -Rob >> > > I like this. I've thought *for a while* to cull through the Forums (still > no time dedicated to it), and come up with some FAQ for the product. What > you're suggesting is another alternative to this. Of course this approach > would include questions about new features too. > > We really SHOULD do something like this. We have no formal FAQ near as I > can determine. (I think we had this discussion vis a vis when is the user > likely go to whatever source for help a few weeks ago.) The Help system > that comes *with* the product is very good. But, it does not, and really > can not address general installation, crash issues obviously. > > -- > ---------------------------------------------------------------------------------------- > MzK > > “How wrong is it for a woman to expect the man to build the world > she wants, rather than to create it herself?” > > -- Anais Nin > -- Alexandro Colorado PPMC Apache OpenOffice http://es.openoffice.org
