Hi, 

Christian replies:

Ian, it would be interesting to see what these FLOSSies are doing with their 
old hardware.  I found that I was not having a whole lot of success trying to 
get people to try just the software (OOo) itself.  Either people had a computer 
with Microsoft Office, and were not interested in switching, or they had no 
computer, and so it was irrelevant to their lives if OOo existed or not.  I 
have had much better luck getting people to consider FLOSS and OOo if they had 
a box sitting in front of them.  That's just me personally, and probably only 
in North America and Europe and among more developed regions in the rest of the 
world.  However, here in SF, there are lots and lots of people living below the 
poverty line.  There is also one church and one school that I am currently 
working with to get them to try FLOSS boxes.  

As you folks know, I have been working on getting actual migrations for quite a 
while now, and it really takes lots and lots of work from my experience.  My 
goal right now for my work in San Francisco is to find just one or two groups 
here or there, and nurture them with computers.  Provide them with traning.  
Train some trainers.  Very much like what Ian Lynch is doing with INGOTs, 
except I don't have any formal certificates as does Ian.  

Currently, I have one church in the East Bay (Berkeley) that is interested in 
getting computers.  I don't have a car, and neither do the folks to whom I am 
giving computers, and so we have to find people with cars, since it is too hard 
to take monitors on public transportation.  I am going to be getting some 
computers from a friend tomorrow night, and I will take those boxes, along with 
a monitor, and I have some spare printers (not sure if they work) and we are 
going to give that set up to a 25 year-old guy who is working with the church.  
Hopefully, he will stick with it, and then teach others in the church.  We will 
also give computers to the church directly.  

I am also working with a school near my home to put in a computer lab.  The lab 
will have Mac, Windows, and (hopefully) GNU/Linux.  

The big problem that I have encountered is training.  People get discouraged 
easily.  If the computer doesn't work perfectly out of the box, people will 
often give up. People blame the software if it is not exactly like Microsoft or 
Apple.  They think that because it is free, it either sucks or it is stolen.  
People will accept virus-ridden Microsoft problems because better the devil you 
know than the devil you don't.  They're afraid of something new. FLOSS 
therefore really seems to have a higher burden in terms of gaining acceptance.  
This is exactly what Bhaskar Chakravorti explains in his book, "The Slow Pace 
of Fast Change."  Established technologies have the benefit of the expectation 
that they are the standard.  People are continuing to use Microsoft products 
because people use Microsoft products.  It's the chicken and the egg problem.  

There are lots of kids involved in the youth program at the church, and 
obviously with the school, too. So I am hoping that we will be able to train 
kids and new adult users whose expectations aren't focused on Microsoft.  

Coincidentally, I also tend to install Xandros Linux on these boxes wherever 
possible, simply because it has a good Windows theme that looks like Windows.  
A tax law professor of mine in law school said that 95% of tax law is window 
dressing.  If it looks good, people will buy it.  In other words, Windows has 
become a symbol of trust.  Humans are highly responsive to symbols.  We live in 
a symbolic, analog world.  We trust athletes to sell us watches and shoes and 
golf hats because we know their faces and we want to be like them.  Solveig 
Haugland once mentioned on this list that her clients would freak out if the 
open file button is moved a centimeter to the left or the right.  I'm really 
starting to see the truth in that statement.  It's amazing the short attention 
spans of the people that I deal with.  I'm not insulting them, it's just that 
their lives are so busy that they have little time to sit down and learn 
something new, because they have kids to feed, appointments to keep, and they 
have very little time and money to do something as simple as go to a movie or 
spend time with their spouses.  If you put them through changes, you won't get 
them to migrate.

New users are a different experience altogether.  So that's why I'm targeting 
adults who don't have computers, and kids, who are often willing to learn, as 
long as the computer is in a supervised environment.  I've had the experience 
that the kids will tear the mice apart and otherwise destroy the machines if 
they are left in a poorly supervised situation, as with the first school that I 
was working with.  Also, poorly supervised kids are often poorly motivated.  
Again, short attention spans.  California slashed its tax base in 1978 with 
Proposition 13.  At that time, California's education system was first or 
second in the nation.  Now only Arkansas is behind us.  And you can really see 
it in the schools.  These kids have little respect; they admire thuggish 
behavior such as exhibited by some rap artists; they are content to be thrown 
out of class so that they can lounge on the benches in the school yard; they 
pour what little paint they have in art classes into unlocked file drawers when 
the teacher is not looking, which is most of the time from what I can see of 
these teachers, who just don't give a damn and only want to collect a paycheck 
and count the days until summer vacation.  

The strength of open source really comes back to community on the end user 
side, as well as on the developer side.  We really need to establish 
communities of end users who will support and encourage each other and teach 
each other how to use the software, and motivate each other to continue to try. 
 

When I first came onto this list about 4 years ago, I was pumped about guerilla 
marketing.  I would talk to people on buses, trains, and planes and I would 
carry CDs around and give them out.  I still do that to a lesser degree, and 
instead, now I focus my time on finding teachers to teach.  Again, this is just 
like Ian Lynch's model with INGOTs.  The more work that I do in trying to get 
people to migrate, the more I like Ian Lynch's ideas.  The really crucial part 
of INGOTs is the community service aspect of the certificates.  In other words, 
success in migrating people to FLOSS IMHO seems to be all about three words:  
community, community, community.  

And it's the same for hardware.  Sharing the code is easy, but the obstacle is 
often the hardware.  Ian, I would be interested to see if you would be able to 
get feedback for me from this FLOSSie conference about DIYparts.org.  We do 
have people exchanging hardware in the UK, and we will soon start adding cities 
and towns to our DIYparts.org website, so that people can specify more narrowly 
where they are.  I would like to see if we could get people at that FLOSSie con 
interested in testing DIYparts.org.  If you feel like mentioning it to them, 
showing it to them, and making mental notes of their reactions, I would be much 
obliged.  

Thanks either way.  

Christian Einfeldt
415-351-1300
http://www.DIYparts.org

Ian wrote: 

The UK Free Libre Open Source Software in Education Conference takes
place on July 14th and 15th. OpenOffice.org will feature strongly so if
you are in the vicinity consider joining us or pass the word to anyone
you know that might want to attend. Details are at 

http://www.schoolforge.org.uk/flossie/conference200507.html

-- 
Ian Lynch <[EMAIL PROTECTED]>
ZMSL


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