I see.  Thanks for clarifying;  I was confused by beginning with “RE 5" but 
discussing Environment.

Bear in mind we’re not only replacing Environment with the Platform field, but 
also a number of labels that were searchable and indicated environment/platform 
information.  Labels such as ‘Windows' (and ‘windows’), Java11, Debian, EC2,…

Clearly some people want to capture this information in a way that is more 
usable, though admittedly this is not super common.  Still, it seems preferable 
to both support this natively in the schema, and try to curate a more accurate 
and consistent representation.  That is, again, if possible.

If somebody else would like to back this dissent, though, I can separate out 
Platform in the next poll.


> On 7 Dec 2018, at 18:39, Ariel Weisberg <ar...@weisberg.ws> wrote:
> 
> Hi,
> 
> I think I managed to not get confused. I evaluatec the two separately. I 
> don't like or use environment both in terms of populating the field and 
> searching on it. That information could go in the description and be just as 
> useful to me personally.
> 
> I have no problem with an optional platform field that is an improvement on 
> environment in that it is more structured and searchable. My bar for optional 
> fields is low. I guess I'm not convinced I want either though? If other 
> people find it useful then because they search on it then yes we should do a 
> better more structured version.
> 
> 5 groups feature impact and platform. It's platform I think is less useful? I 
> am +1 on feature impacts as we have impact on things like CCM and drivers 
> that we need to keep track of and I do forget them at times.
> 
> Ariel
> 
> On Fri, Dec 7, 2018, at 1:17 PM, Benedict Elliott Smith wrote:
>> 
>> 
>>> On 7 Dec 2018, at 17:52, Ariel Weisberg <ar...@weisberg.ws> wrote:
>>> 
>>> Hi,
>>> 
>>> Late but.
>> 
>> No harm in them continuing to roll in, I’m just cognisant of needing to 
>> annoy everyone with a second poll, so no point perpetuating it past a 
>> likely unassailable consensus.
>> 
>>> 
>>> 1. A
>>> 2. +1
>>> 3. +1
>>> 4. -1
>>> 5. -0
>>> 6. +1
>>> 
>>> RE 4, I think blocker is an important priority. High and urgent mean the 
>>> same thing to me. Wish is fine, but that is too similar to low if you ask 
>>> me. My ideal would be low, medium, high, blocker. Medium feels weird, but 
>>> it's a real thing, it's not high priority and we really want it done, but 
>>> it's not low enough that we might skip it/not get to it anytime soon.
>> 
>> It seems like people have really strong (and divergent) opinions about 
>> Priority!  
>> 
>> So, to begin: I don’t think Medium is any different to Normal, in the 
>> proposal?  Except Normal is, well, more accurate I think?  It is the 
>> default priority, and should be used unless strong reasons otherwise.
>> 
>> As for Blocker vs Urgent, I obviously disagree (but not super strongly):  
>> Urgent conveys more information IMO.  Blocker only says we cannot 
>> release without this.  Urgent also says we must release with this, and 
>> ASAP.  The meaning of a priority is anyway distinct from its name, and 
>> the meaning of Urgent is described in the proposal to make this clear.  
>> But, it’s easy to add a quick poll item for the top priority name.  Any 
>> other suggestions, besides Urgent and Blocker?
>> 
>> Of course, if we remove Priority from the Bug type, I agree with others 
>> that the top level priority ceases to mean anything, and there probably 
>> shouldn’t be one.
>> 
>> Wish will already be included in the next poll.
>> 
>>> RE 5. I don't think I have ever used the environment field or used the 
>>> contents populated in it. Doesn't mean someone else hasn't, but in terms of 
>>> making the easy things easy it seems like making it required isn't so high 
>>> value? I don't populate it myself usually I put it in the description or 
>>> the subject without thinking.
>>> It seems like the purpose of a field is to make it indexable and possibly 
>>> structured. How often do we search or require structure on this field?
>> 
>> Are you conflating this with Q6?  The environment field was not 
>> discussed, only the potential Platform field, which we _hope_ to make a 
>> multi-select list.  This would make the information quite useful for 
>> reporting and searching.
>> 
>> Environment is being removed because it is unstructured and poorly used, 
>> and it looks like you have voted in favour of this?
>> 
>> If Platform cannot be made into an editable multi-select list, we will 
>> probably not make it mandatory. Here we’re trying to gauge an ideal end 
>> state - some things may need revisiting if JIRA does not play ball, 
>> though that should not affect many items.
>> 
>>> 
>>> Ariel
>>> 
>>> On Tue, Dec 4, 2018, at 2:12 PM, Benedict Elliott Smith wrote:
>>>> Ok, so after an initial flurry everyone has lost interest :)
>>>> 
>>>> I think we should take a quick poll (not a vote), on people’s positions 
>>>> on the questions raised so far.  If people could try to take the time to 
>>>> stake a +1/-1, or A/B, for each item, that would be really great.  This 
>>>> poll will not be the end of discussions, but will (hopefully) at least 
>>>> draw a line under the current open questions.
>>>> 
>>>> I will start with some verbiage, then summarise with options for 
>>>> everyone to respond to.  You can scroll to the summary immediately if 
>>>> you like.
>>>> 
>>>> - 1. Component: Multi-select or Cascading-select (i.e. only one 
>>>> component possible per ticket, but neater UX)
>>>> - 2. Labels: rather than litigate people’s positions, I propose we do 
>>>> the least controversial thing, which is to simply leave labels intact, 
>>>> and only supplement them with the new schema information.  We can later 
>>>> revisit if we decide it’s getting messy.
>>>> - 3. "First review completed; second review ongoing": I don’t think we 
>>>> need to complicate the process; if there are two reviews in flight, the 
>>>> first reviewer can simply comment that they are done when ready, and the 
>>>> second reviewer can move the status once they are done.  If the first 
>>>> reviewer wants substantive changes, they can move the status to "Change 
>>>> Request” before the other reviewer completes, if they like.  Everyone 
>>>> involved can probably negotiate this fairly well, but we can introduce 
>>>> some specific guidance on how to conduct yourself here in a follow-up.  
>>>> - 4. Priorities: Option A: Wish, Low, Normal, High, Urgent; Option B: 
>>>> Wish, Low, Normal, Urgent
>>>> - 5. Mandatory Platform and Feature. Make mandatory by introducing new 
>>>> “All” and “None” (respectively) options, so always possible to select an 
>>>> option.
>>>> - 6. Environment field: Remove?
>>>> 
>>>> I think this captures everything that has been brought up so far, except 
>>>> for the suggestion to make "Since Version” a “Version” - but that needs 
>>>> more discussion, as I don’t think there’s a clear alternative proposal 
>>>> yet.
>>>> 
>>>> Summary:
>>>> 
>>>> 1: Component. (A) Multi-select; (B) Cascading-select
>>>> 2: Labels: leave alone +1/-1
>>>> 3: No workflow changes for first/second review: +1/-1
>>>> 4: Priorities: Including High +1/-1
>>>> 5: Mandatory Platform and Feature: +1/-1
>>>> 6: Remove Environment field: +1/-1
>>>> 
>>>> I will begin.
>>>> 
>>>> 1: A
>>>> 2: +1
>>>> 3: +1
>>>> 4: +1
>>>> 5: Don’t mind
>>>> 6: +1
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> On 29 Nov 2018, at 22:04, Scott Andreas <sc...@paradoxica.net> wrote:
>>>>> 
>>>>> If I read Josh’s reply right, I think the suggestion is to periodically 
>>>>> review active labels and promote those that are demonstrably useful to 
>>>>> components (cf. folksonomy -> 
>>>>> taxonomy<https://en.wikipedia.org/wiki/Folksonomy#Folksonomy_vs._taxonomy>).
>>>>>  I hadn’t read the reply as indicating that labels should be zero’d out 
>>>>> periodically. In any case, I agree that reviewing active labels and 
>>>>> re-evaluating our taxonomy from time to time sounds great; I don’t think 
>>>>> I’d zero them, though.
>>>>> 
>>>>> Responding to a few comments:
>>>>> 
>>>>> –––
>>>>> 
>>>>> – To Joey’s question about issues languishing in Triage: I like the idea 
>>>>> of an SLO for the “triage” state. I am happy to commit time and resources 
>>>>> to triaging newly-reported issues, and to JIRA pruning/gardening in 
>>>>> general. I spent part of the weekend before last adding components to a 
>>>>> few hundred open issues and preparing the Confluence reports mentioned in 
>>>>> the other thread. It was calming. We can also figure out how to rotate / 
>>>>> share this responsibility.
>>>>> 
>>>>> – Labels discussion: If we adopt a more structured component hierarchy to 
>>>>> treat as our primary method of organization, keep labels around for 
>>>>> people to use as they’d like (e.g., for custom JQL queries useful to 
>>>>> their workflows), and periodically promote those that are widely useful, 
>>>>> I think that sounds like a fine outcome.
>>>>> 
>>>>> – On Sankalp’s question of issue reporter / new contributor burden: I 
>>>>> actually think the pruning of fields on the “new issue form” makes 
>>>>> reporting issues easier and ensures that information we need is captured. 
>>>>> Having the triage step will also provide a nice task queue for screening 
>>>>> bugs, and ensures a contributor’s taken a look + screened appropriately 
>>>>> (rather than support requests immediately being marked “Critical/Blocker” 
>>>>> and assigned a fix version by the reporter).
>>>>> 
>>>>> – On Sankalp’s question of the non-committer’s workflow during first pass 
>>>>> of review, I think that’s covered here: 
>>>>> https://cwiki.apache.org/confluence/display/CASSANDRA/JIRA+Workflow+Proposals#JIRAWorkflowProposals-Workflow
>>>>> 
>>>>> –––
>>>>> 
>>>>> I also want to step back and thank Benedict and Kurt for all of their 
>>>>> analysis and information architecture work behind this proposal. 
>>>>> "Workflow and bug tracker hygiene” can be a thankless endeavor; I want to 
>>>>> make sure this one’s not. Thank you both!
>>>>> 
>>>>> If we’re nearing consensus on “keeping labels, and considering them for 
>>>>> promotion to components periodically,” are there other items we need to 
>>>>> resolve before we generally feel good about the changes?
>>>>> 
>>>>> – Scott
>>>>> 
>>>>> 
>>>>> On November 26, 2018 at 3:14:05 PM, Benedict Elliott Smith 
>>>>> (bened...@apache.org<mailto:bened...@apache.org>) wrote:
>>>>> 
>>>>> Hmm. On re-reading your earlier email, I realise I may have anyway gotten 
>>>>> confused about your suggestion.
>>>>> 
>>>>> Are you suggesting we periodically clear any new labels, once we have 
>>>>> replacements, and only leave the old ones that exist today and haven’t 
>>>>> been categorised?
>>>>> 
>>>>> 
>>>>>> On 26 Nov 2018, at 23:02, Benedict Elliott Smith <bened...@apache.org> 
>>>>>> wrote:
>>>>>> 
>>>>>> Do we maintain a list of prior rejects? Revisit any that have increased 
>>>>>> in usage since last?
>>>>>> 
>>>>>> Probably we’re bike shedding this one thing too closely. I would be 
>>>>>> happy with removing it, periodically cleaning it, or leaving it intact. 
>>>>>> Mining it for schema changes, or telling people to ask.
>>>>>> 
>>>>>> But I fear it will all begin to go to pot again after this effort wanes, 
>>>>>> and my life has only one JIRA cleanup effort to call upon.
>>>>>> 
>>>>>> 
>>>>>>> On 26 Nov 2018, at 18:24, Joshua McKenzie <jmcken...@apache.org> wrote:
>>>>>>> 
>>>>>>> I'm thinking something like "Every 6 months, we query on labels with 
>>>>>>> count
>>>>>>>> = 4 and consider promoting those. Anything < that only shows if people 
>>>>>>>> are
>>>>>>> specifically looking for it."
>>>>>>> 
>>>>>>> Taking count of occurrence of a label as a proxy for the potential 
>>>>>>> value in
>>>>>>> promoting it to something hardened isn't without flaws, but it's also 
>>>>>>> not
>>>>>>> awful IMO.
>>>>>>> 
>>>>>>> 
>>>>>>> On Mon, Nov 26, 2018 at 12:37 PM Benedict Elliott Smith 
>>>>>>> <bened...@apache.org>
>>>>>>> wrote:
>>>>>>> 
>>>>>>>>> Is there harm in leaving them in, aside from psychologically to all 
>>>>>>>>> of us
>>>>>>>>> knowing they're there? =/
>>>>>>>> 
>>>>>>>> It would at least make it easier to triage the ‘new' ones and promote
>>>>>>>> them. The pain of actually categorising the labels was high, and doing
>>>>>>>> that every time would mean it never happens (though maybe there are 
>>>>>>>> ways to
>>>>>>>> work around this). I also think there’s value in shedding noisy data, 
>>>>>>>> in
>>>>>>>> an active process to promote good hygiene.
>>>>>>>> 
>>>>>>>> But who said our state of mind isn’t also important :)
>>>>>>>> 
>>>>>>>> This isn’t something I’ll fight hard for, though, I can see it’s at 
>>>>>>>> least
>>>>>>>> partially a preference for cleanliness. Interested to see what others
>>>>>>>> think.
>>>>>>>> 
>>>>>>>>> On 26 Nov 2018, at 17:28, Joshua McKenzie <jmcken...@apache.org> 
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> An alternative route might be to support labels, and (e.g.) 
>>>>>>>>>> bi-annually
>>>>>>>>>> promote any useful ones to the schema, and clear the rest?
>>>>>>>>> 
>>>>>>>>> +1 to promoting, probably should case-by-case the clearing (but mostly
>>>>>>>> just
>>>>>>>>> clear)
>>>>>>>>> 
>>>>>>>>> The present labels are much too painful to clean up. I categorised the
>>>>>>>> top
>>>>>>>>>> 100 or so, and will migrate them (there’s a CSV embedded in the 
>>>>>>>>>> proposal
>>>>>>>>>> you can look at). The rest have < 5 occurrences, so I cannot see what
>>>>>>>>>> value they really provide us.
>>>>>>>>> 
>>>>>>>>> Is there harm in leaving them in, aside from psychologically to all 
>>>>>>>>> of us
>>>>>>>>> knowing they're there? =/
>>>>>>>>> 
>>>>>>>>> I _think_ several of your concerns are addressed by the new Triage 
>>>>>>>>> state.
>>>>>>>>>> The idea is for users to create a ticket without any field 
>>>>>>>>>> requirements.
>>>>>>>>>> Contributors should liaise with the user to understand the problem, 
>>>>>>>>>> and
>>>>>>>>>> transition it to Open.
>>>>>>>>> 
>>>>>>>>> Shit, my bad, totally missed / didn't grok that. That makes a lot more
>>>>>>>>> sense.
>>>>>>>>> 
>>>>>>>>> On Mon, Nov 26, 2018 at 11:58 AM Benedict Elliott Smith <
>>>>>>>> bened...@apache.org>
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Sorry, I failed to respond to point (2) in the aggregate email.
>>>>>>>>>> 
>>>>>>>>>> I’m not sure it’s worth complicating the flow for this scenario, as 
>>>>>>>>>> the
>>>>>>>>>> ticket can simply return to ‘Patch Available’. But, I’m really unsure
>>>>>>>> of
>>>>>>>>>> the best option here. Does anyone else have any strong opinions /
>>>>>>>> thoughts?
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>>> On 26 Nov 2018, at 14:33, Sankalp Kohli <kohlisank...@gmail.com>
>>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>> I have following initial comments on the proposal.
>>>>>>>>>>> 1. Creating a JIRA should have few fields mandatory like platform,
>>>>>>>>>> version, etc. We want to put less burden on someone creating a ticket
>>>>>>>> but I
>>>>>>>>>> feel these are required for opening bugs.
>>>>>>>>>>> 
>>>>>>>>>>> 2. What is the flow when a non committer does the first pass of 
>>>>>>>>>>> review?
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>>> On Nov 26, 2018, at 7:46 PM, Joshua McKenzie <jmcken...@apache.org>
>>>>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>> 1) Removal of labels: one of the strengths of the current model is
>>>>>>>>>>>> flexibility for groupings of concepts to arise from a 
>>>>>>>>>>>> user-perspective
>>>>>>>>>>>> (lhf, etc). Calcifying the label concepts into components, 
>>>>>>>>>>>> categories,
>>>>>>>>>> etc.
>>>>>>>>>>>> is a strict loss of functionality for users to express and 
>>>>>>>>>>>> categorize
>>>>>>>>>> their
>>>>>>>>>>>> concerns with the project. This feels like an over-correction to 
>>>>>>>>>>>> our
>>>>>>>>>>>> current lack of discipline cleaning up one-off labels.
>>>>>>>> Counter-proposal:
>>>>>>>>>>>> 
>>>>>>>>>>>> 1. We beef up the categories and components as proposed and migrate
>>>>>>>>>>>> labels to those
>>>>>>>>>>>> 2. We remove the one-off labels that aren't adding value, 
>>>>>>>>>>>> considering
>>>>>>>>>>>> aggregating similar labels
>>>>>>>>>>>> 3. We leave the "labels" field intact, perhaps with a bit of 
>>>>>>>>>>>> guidance
>>>>>>>>>> on
>>>>>>>>>>>> how to effectively use it
>>>>>>>>>>>> 
>>>>>>>>>>>> 2) Required fields on transition: assuming these are required upon
>>>>>>>>>> *issue
>>>>>>>>>>>> creation*, that's placing a significant burden on a user that's 
>>>>>>>>>>>> seen
>>>>>>>>>>>> something and wants to open a ticket about it, but isn't sure if 
>>>>>>>>>>>> it's
>>>>>>>> a
>>>>>>>>>>>> "Semantic Failure" or a "Consistency Failure", for instance. If 
>>>>>>>>>>>> this
>>>>>>>> is,
>>>>>>>>>>>> instead, a field required for transition to other ticket states by 
>>>>>>>>>>>> the
>>>>>>>>>>>> developer working on it, I think that makes sense.
>>>>>>>>>>>> 
>>>>>>>>>>>> 3) Priority Changes: to be blunt, this looks like shuffling chairs 
>>>>>>>>>>>> on
>>>>>>>>>> the
>>>>>>>>>>>> deck of the titanic on this one - in my experience, most users 
>>>>>>>>>>>> aren't
>>>>>>>>>> going
>>>>>>>>>>>> to set the priority on tickets when they open them (hence default 
>>>>>>>>>>>> ==
>>>>>>>>>> major
>>>>>>>>>>>> and most tickets are opened as major), so this is something that 
>>>>>>>>>>>> will
>>>>>>>> be
>>>>>>>>>>>> either a) left alone so as not to offend those for whom the 
>>>>>>>>>>>> priority
>>>>>>>> is
>>>>>>>>>>>> *actually* major or consistent with the default, or b) changed by 
>>>>>>>>>>>> the
>>>>>>>>>> dev
>>>>>>>>>>>> anyway and the added signal from a new "High vs. Urgent" 
>>>>>>>>>>>> distinction
>>>>>>>> and
>>>>>>>>>>>> communication of developer intent to engage with a ticket is 
>>>>>>>>>>>> something
>>>>>>>>>>>> that'll be lost on most users that are just reporting something. I
>>>>>>>> don't
>>>>>>>>>>>> have a meaningful counter-proposal at this point as the current
>>>>>>>> problem
>>>>>>>>>> is
>>>>>>>>>>>> more about UX on this field than the signal / noise on the field
>>>>>>>> itself
>>>>>>>>>> IMO.
>>>>>>>>>>>> 
>>>>>>>>>>>> A meta question about the "What and Why" of what we're trying to
>>>>>>>>>> accomplish
>>>>>>>>>>>> here: it sounds like what you're looking at is:
>>>>>>>>>>>> 
>>>>>>>>>>>> 1. to capture more information
>>>>>>>>>>>> 2. simplify the data entry
>>>>>>>>>>>> 3. nudge people towards more complete and accurate data entry
>>>>>>>>>>>> 4. our ability as a project to measure release quality over time 
>>>>>>>>>>>> and
>>>>>>>>>>>> identify when Cassandra is ready for (or due a) release.
>>>>>>>>>>>> 
>>>>>>>>>>>> The proposal in its current form makes certain strong inroads in 
>>>>>>>>>>>> all
>>>>>>>> of
>>>>>>>>>>>> those 4 metrics, but I think the major thing missing is the UX of 
>>>>>>>>>>>> what
>>>>>>>>>>>> we're thinking about changing:
>>>>>>>>>>>> 
>>>>>>>>>>>> 1. Making it easy for / reduce friction for users to report bugs 
>>>>>>>>>>>> and
>>>>>>>>>>>> requests into the project JIRA (easy to do things right, hard to do
>>>>>>>>>> things
>>>>>>>>>>>> wrong) (current proposal is a +1 on "do things right", though I'd
>>>>>>>> argue
>>>>>>>>>>>> against it being *easy*)
>>>>>>>>>>>> 2. Asking from the users what they can provide about their 
>>>>>>>>>>>> experience
>>>>>>>>>>>> and issues and no more
>>>>>>>>>>>> 
>>>>>>>>>>>> Philosophically, are we trying to make it easier for people that 
>>>>>>>>>>>> are
>>>>>>>>>> paid
>>>>>>>>>>>> FT to work on C*, are we trying to make things easier for *users* 
>>>>>>>>>>>> of
>>>>>>>> C*,
>>>>>>>>>>>> both, neither? Who are we targeting here w/these project changes 
>>>>>>>>>>>> and
>>>>>>>>>> what
>>>>>>>>>>>> of their issues / problems are we trying to improve?
>>>>>>>>>>>> 
>>>>>>>>>>>> And lastly: the TLC and management of the JIRA aspects of this 
>>>>>>>>>>>> project
>>>>>>>>>> have
>>>>>>>>>>>> *definitely* languished (not pointing any fingers here, I'm *at 
>>>>>>>>>>>> least*
>>>>>>>>>> as
>>>>>>>>>>>> guilty as anyone on this :) ) - so a big thanks to you and whomever
>>>>>>>>>> you've
>>>>>>>>>>>> collaborate with in getting this conversation started!
>>>>>>>>>>>> 
>>>>>>>>>>>> On Mon, Nov 26, 2018 at 8:39 AM Benedict Elliott Smith <
>>>>>>>>>> bened...@apache.org>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>> 
>>>>>>>>>>>>> We’ve concluded our efforts to produce a proposal for changes to 
>>>>>>>>>>>>> the
>>>>>>>>>> JIRA
>>>>>>>>>>>>> workflow, and they can be found here:
>>>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>> https://cwiki.apache.org/confluence/display/CASSANDRA/JIRA+Workflow+Proposals
>>>>>>>>>>>>> <
>>>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>> https://cwiki.apache.org/confluence/display/CASSANDRA/JIRA+Workflow+Proposals
>>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> I hope there will be broad consensus, but I’m sure it won’t be 
>>>>>>>>>>>>> plain
>>>>>>>>>>>>> sailing. It would be great to get a discussion going around the
>>>>>>>>>> proposal,
>>>>>>>>>>>>> so please take some time to read and respond if you think you’ll
>>>>>>>> have a
>>>>>>>>>>>>> strong opinion on this topic.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> There remains an undecided question in our initial proposal, that 
>>>>>>>>>>>>> is
>>>>>>>>>>>>> highlighted in the wiki. Specifically, there was no seemingly
>>>>>>>>>> objective
>>>>>>>>>>>>> winner for the suggested changes to Component (though I have a
>>>>>>>>>> preference,
>>>>>>>>>>>>> that I will express in the ensuing discussion).
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Other contentious issues may be:
>>>>>>>>>>>>> - The removal of ‘labels’ - which is very noisy, the vast 
>>>>>>>>>>>>> majority of
>>>>>>>>>>>>> which provide no value, and we expect can be superseded by other
>>>>>>>>>> suggestions
>>>>>>>>>>>>> - The introduction of required fields for certain transitions, 
>>>>>>>>>>>>> some
>>>>>>>> of
>>>>>>>>>>>>> which are new (complexity, severity, bug/feature category)
>>>>>>>>>>>>> - The introduction of some new transitions (Triage, Review in
>>>>>>>> Progress,
>>>>>>>>>>>>> Change Requested)
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Look forward to hearing your thoughts!
>>>>>>>>>>> 
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>>>>>>>>>>> 
>>>>>>>>>> 
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>>>>>>>>>> 
>>>>>>>> 
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>>>>>> 
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>>>>> 
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