On 10/29/2014 4:52 PM, Gavin Sharp wrote:
It's important to note, I think, that the existence of disagreements
about prioritization, controversial bugs, and missed issues is an
unavoidable reality of running a large, open software project.
Obviously, to be a well-run project, it's important to be constantly
trying to improve processes and systems to avoid missing or failing to
prioritize important issues, but "importance" can be a very subjective
thing, and eliminating disagreements entirely is just not possible.
Gavin
While all that is true, Mozilla seems to be particularly prone to
shooting itself in the foot in the name of some higher goal that seems
to ignore reality from the user perspective. A recent example that I am
more familiar with is "[Bug 1042889] mozilla::pkix, cannot override
sec_error_ca_cert_invalid with version 1 certificate, and other
scenarios (with or without pkix)" (The related Thunderbird bug is 1036338).
In the interest of "it's important to be constantly trying to improve
processes and systems to avoid missing or failing to prioritize
important issues", is there any way that we could have a post-mortem on
bug 1042889? My personal suspicion is that there is a cultural issue
within Mozilla that all too often blinds us to the real needs of the
user. It would be good to have a mechanism for this to be discussed, and
if necessary major efforts take to change the culture (which would be
extremely difficult). If such a forum exists already, perhaps hidden
within MoCo management, could I be invited?
My interest is preventing similar kinds of problems in Thunderbird. We
are not immune to these tendencies.
Kent James
Chair, Mozilla Thunderbird Council
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