Hi Tom, I'm sorry to read about this problem. You might find the support page about 2-factor authentication useful <https://support.mozilla.org/kb/what-if-im-locked-out-two-step-authentication> , it covers the most common scenarios. An authentication app is something like Google Authenticator <https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_GB> that presents a 6 or 8 digit code you can use when signing in to your account. Authentication apps provide an extra level of security over passwords, the codes they provide are only good for a short time period.
Out of curiosity, the code you are being asked to enter, is it 10, 8, or 6 digits? 2-factor authentication codes are 6 digits by default. If you lose access to your authentication app and need to use a backup code, those are 8 digits. We can also send an 8 digit code via email for certain apps like Lockbox. 10 is one I was not aware we used. Shane On Mon, Mar 11, 2019 at 1:38 PM Tom H <[email protected]> wrote: > Open your authentication app and enter the security code it provides. > > I can't login to my Firefox account as i don't know what my 10 digit code > is and i don't know what the authentication app is. > Can any one help? > > Tom. > _______________________________________________ > Dev-fxacct mailing list > [email protected] > https://mail.mozilla.org/listinfo/dev-fxacct >
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