Hi all,
Here is a baseline report for our first month of dogfooding focused on
stability and performance issues:
We have 1088 feedback posts from ~130 dogfooders in this first month Oct
13-Nov 13 with 12% of the posts being related to performance issues.
Of the 133 posts related to performance, here is the breakout:
50%-Restarts/reboots/pull battery/poweroff account for 64 posts (most of
these are dogfooders reporting that they had to reboot the phone to fix
a screen that got stuck, or to fix an update that didn't download).
27%-Slow/laggy accounts for 36 posts (we have reports on slow/laggy
performance of keyboard input, home screen loading, task switching,
email loading, everything.me loading, cost control app, touch latency,
and general slowness).
23%-Hangs/freezing/crashing account for 33 posts, with 23 actually
reporting a "crash" in their feedback (the reports of actual crashes are
almost always associated with a particular app: radio, maps, email,
everything.me, various games, camera, video, youtube, facebook, and dialer).
From conversations with dogfooders, it is not obvious to users how to
close an app or that you can close an app, so this will also impact
performance perception negatively because people just keep opening apps
and never close them.
Let me know if this is helpful and what you need to know more about, etc.
Thanks,
Michelle
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