*** This bug is a duplicate of bug 2021516 ***
https://bugs.launchpad.net/bugs/2021516
Thank you for taking the time to report this crash and helping to make
this software better. This particular crash has already been reported
and is a duplicate of bug #2021516, so is being marked as such. Please
look at the other bug report to see if there is any missing information
that you can provide, or to see if there is a workaround for the bug.
Additionally, any further discussion regarding the bug should occur in
the other report. Please continue to report any other bugs you may
find.
** Tags removed: need-duplicate-check
** Changed in: hplip (Ubuntu)
Importance: Undecided => Medium
** Attachment removed: "ProcMaps.txt"
https://bugs.launchpad.net/bugs/2091133/+attachment/5842393/+files/ProcMaps.txt
** Attachment removed: "ProcStatus.txt"
https://bugs.launchpad.net/bugs/2091133/+attachment/5842395/+files/ProcStatus.txt
** This bug has been marked a duplicate of private bug 2021516
** Information type changed from Private to Public
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https://bugs.launchpad.net/bugs/2091133
Title:
doctor.py crashed with AttributeError in parseQueues(): 'NoneType'
object has no attribute 'startswith'
Status in hplip package in Ubuntu:
New
Bug description:
I tried to run hp-doctor and it crashed
1). $ lsb_release -rd
Description: Ubuntu Plucky Puffin (development branch)
Release: 25.04
2). $ apt-cache policy hplip
hplip:
Installed: 3.24.4+dfsg0-0ubuntu3
Candidate: 3.24.4+dfsg0-0ubuntu3
Version table:
*** 3.24.4+dfsg0-0ubuntu3 500
500 http://au.archive.ubuntu.com/ubuntu plucky/main amd64 Packages
100 /var/lib/dpkg/status
3). I expected it to diagnose my problems with hplip
4). it crashed
ProblemType: Crash
DistroRelease: Ubuntu 25.04
Package: hplip-data 3.24.4+dfsg0-0ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-9.9-generic 6.11.0
Uname: Linux 6.11.0-9-generic x86_64
ApportVersion: 2.30.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CupsErrorLog:
E [06/Dec/2024:00:13:35 +1100] [Client 7] IPP read error: (null)
W [06/Dec/2024:00:59:51 +1100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_OfficeJet_Pro_9010_killashandra-Gray..\' already exists
W [06/Dec/2024:00:59:51 +1100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_OfficeJet_Pro_9010_killashandra-DeviceN..\' already exists
W [06/Dec/2024:10:36:04 +1100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_OfficeJet_Pro_9010-Gray..\' already exists
W [06/Dec/2024:10:36:04 +1100] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP_OfficeJet_Pro_9010-RGB..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 6 10:44:49 2024
ExecutablePath: /usr/share/hplip/doctor.py
InstallationDate: Installed on 2024-08-15 (113 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
InterpreterPath: /usr/bin/python3.12
JournalErrors: Dec 06 10:44:50 hostname sudo[3250051]: username : a password
is required ; TTY=pts/3 ; PWD=/home/username ; USER=root ; COMMAND=validate
Lpstat:
device for Brother_HL_2130_series_killashandra:
implicitclass://Brother_HL_2130_series_killashandra/
device for HP_OfficeJet_Pro_9010:
hp:/net/HP_OfficeJet_Pro_9010_series?ip=192.168.188.17
device for HP_OfficeJet_Pro_9010_killashandra:
implicitclass://HP_OfficeJet_Pro_9010_killashandra/
device for HP_OfficeJet_Pro_9010_series_E93292:
implicitclass://HP_OfficeJet_Pro_9010_series_E93292/
MachineType: Acer Aspire V5-573
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_OfficeJet_Pro_9010_killashandra.ppd',
'/etc/cups/ppd/HP_OfficeJet_Pro_9010.ppd',
'/etc/cups/ppd/Brother_HL_2130_series_killashandra.ppd',
'/etc/cups/ppd/HP_OfficeJet_Pro_9010_series_E93292.ppd'] failed with exit code
2: grep: /etc/cups/ppd/HP_OfficeJet_Pro_9010_killashandra.ppd: Permission denied
grep: /etc/cups/ppd/HP_OfficeJet_Pro_9010.ppd: Permission denied
grep: /etc/cups/ppd/Brother_HL_2130_series_killashandra.ppd: Permission
denied
grep: /etc/cups/ppd/HP_OfficeJet_Pro_9010_series_E93292.ppd: Permission
denied
ProcCmdline: /usr/bin/python3 /usr/bin/hp-doctor
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.11.0-9-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
Python3Details: /usr/bin/python3.12, Python 3.12.7, python3-minimal,
3.12.6-0ubuntu1
PythonArgs: ['/usr/bin/hp-doctor']
PythonDetails: N/A
SourcePackage: hplip
Title: doctor.py crashed with AttributeError in parseQueues(): 'NoneType'
object has no attribute 'startswith'
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sudo users
dmi.bios.date: 06/03/2013
dmi.bios.release: 0.0
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.11
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Dazzle_HW
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 0.0
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV2.11:bd06/03/2013:br0.0:efr0.0:svnAcer:pnAspireV5-573:pvrTBDbyOEM:rvnAcer:rnDazzle_HW:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:skuAspireV5-573_079B_2_11:
dmi.product.family: Type1Family
dmi.product.name: Aspire V5-573
dmi.product.sku: Aspire V5-573_079B_2_11
dmi.product.version: TBD by OEM
dmi.sys.vendor: Acer
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