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Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments. This information can be gathered for you automatically by using the following command only once: apport-collect -p alsa-base 2011385 ** Also affects: linux-hwe-5.19 (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/2011385 Title: [950XED, Realtek ALC298, Speaker, Internal] No sound at all Status in alsa-driver package in Ubuntu: Confirmed Status in linux-hwe-5.19 package in Ubuntu: New Bug description: only bluetooth can work,im sungsang book2 pro ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17 Uname: Linux 5.19.0-35-generic x86_64 ApportVersion: 2.20.11-0ubuntu82.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: wang 1658 F.... pulseaudio CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Mon Mar 13 15:41:47 2023 InstallationDate: Installed on 2023-03-08 (4 days ago) InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed Symptom_Card: sof-hda-dsp - sof-hda-dsp Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: wang 1658 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [950XED, Realtek ALC298, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/17/2022 dmi.bios.release: 5.25 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: P08RGF.054.220817.ZQ dmi.board.asset.tag: No Asset Tag dmi.board.name: NT950XEW-A51AS dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGLFREEDOS-C00-R000-S0000+1.0.0000 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP08RGF.054.220817.ZQ:bd08/17/2022:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn950XED:pvrP08RGF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNT950XEW-A51AS:rvrSGLFREEDOS-C00-R000-S0000+1.0.0000:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-ICPS-A5A5-ADLP-PRGF: dmi.product.family: Galaxy Book2 Pro dmi.product.name: 950XED dmi.product.sku: SCAI-ICPS-A5A5-ADLP-PRGF dmi.product.version: P08RGF dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/2011385/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
