Thank you for your bug report, could you provide some details on the type of
server? Could you also check if the new 115 update fixes it?
Also do you have any error printed out in the journal?
** Changed in: thunderbird (Ubuntu)
Importance: Undecided => Low
** Changed in: thunderbird (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/2033571
Title:
Thunderbug hangs on trying to retrieve new email list
Status in thunderbird package in Ubuntu:
Incomplete
Bug description:
Connects to server
Checks server capabilities
Never comes back.
inbox tab shows activity forever.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: thunderbird 1:102.13.0+build1-0ubuntu0.22.04.1
ProcVersionSignature: Ubuntu 6.2.0-31.31~22.04.1-generic 6.2.15
Uname: Linux 6.2.0-31-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: mcf 1530 F.... pulseaudio
/dev/snd/controlC0: mcf 1530 F.... pulseaudio
BuildID: 20230704155023
CasperMD5CheckResult: pass
Channel: Unavailable
CurrentDesktop: GNOME-Flashback:GNOME
Date: Thu Aug 31 12:36:00 2023
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:306
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
InstallationDate: Installed on 2023-06-03 (88 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
(20220419)
IpRoute:
default via 10.1.1.1 dev wlp2s0 proto dhcp metric 600
10.1.1.0/24 dev wlp2s0 proto kernel scope link src 10.1.1.181 metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
MostRecentCrashID: bp-0b813420-2716-4e1f-8e16-189a30230720
ProcEnviron:
LANGUAGE=en_AU:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_AU.UTF-8
SHELL=/bin/bash
Profile0Extensions: extensions.sqlite corrupt or missing
Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile0Locales: extensions.sqlite corrupt or missing
Profile0PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:306
Profile0PrefSources: prefs.js
Profile0Prefs:
accessibility.typeaheadfind.flashBar: 0 (prefs.js)
extensions.lastAppVersion: "102.13.0" (prefs.js)
network.trr.blocklist_cleanup_done: true (prefs.js)
places.database.lastMaintenance: 1693361930 (prefs.js)
privacy.purge_trackers.date_in_cookie_database: "0" (prefs.js)
Profile0Themes: extensions.sqlite corrupt or missing
Profile2Extensions: extensions.sqlite corrupt or missing
Profile2IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile2Locales: extensions.sqlite corrupt or missing
Profile2PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:306
Profile2PrefSources: prefs.js
Profile2Prefs:
extensions.lastAppVersion: "115.2.0" (prefs.js)
places.database.lastMaintenance: 1693433736 (prefs.js)
privacy.purge_trackers.date_in_cookie_database: "0" (prefs.js)
Profile2Themes: extensions.sqlite corrupt or missing
Profiles:
Profile2 - LastVersion=115.2.0/20230828145448 (Out of date)
Profile1 (Default) - LastVersion=None/None (Out of date)
Profile0 - LastVersion=102.13.0/20230704155023 (In use)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs: bp-0b813420-2716-4e1f-8e16-189a30230720
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2021
dmi.bios.release: 5.3
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.asset.tag: not specified
dmi.board.name: 04D48M
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 1.2.0
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd06/02/2021:br5.3:svnDellInc.:pnInspiron153515:pvr1.2.0:rvnDellInc.:rn04D48M:rvrA00:cvnDellInc.:ct10:cvr1.2.0:sku0AB4:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15 3515
dmi.product.sku: 0AB4
dmi.product.version: 1.2.0
dmi.sys.vendor: Dell Inc.
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