I also don't have sound from my internal speakers on HP Envy x360 15-ew0023dx, but I can play audio from headphone jack, HDMI, or bluetooth. I've tried Ubuntu 22.04 and 22.10, linux kernel 5.15, 5.19.17, and 6.1.11, none fixed it.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1980937 Title: [HP EliteBook 840 G8 Notebook PC, Realtek ALC245, Speaker, Internal] No sound except loud crackling (popping) noise Status in alsa-driver package in Ubuntu: Confirmed Bug description: New laptop with fresh installation of Xubuntu 22.04. Intel Tiger Lake- LP audio controller. When playing any audio, the internal speaker plays no sound except periodic loud crackling noise. The 3.5mm jack does not work either, producing the same craclking noise alongside some eletrical noise. HDMI audio skimmishly tested, but also gave no sound. Curiously, USB headphone (along with microphone) works perfectly, also the internal microphone. As attempts to fix the problem, I have tried the following separately, with no avail: - Installing some Ubuntu OEM version of the 5.17 kernel - Updating to the v2.2 firmware from Sound Open Firmware Project (thesofproject on github), reverted afterwards I found exactly the same problem reported in the Fedora community: https://forums.fedoraforum.org/showthread.php?328627-HP-Elitebook-840-G8-Tiger-Lake-audio-only-produces-popping-sound&p=1860086 As the pre-installed Windows has been destroyed, no further test on Windows has been done. Since USB headphone and internal microphone work, I think that there is no problem on the Intel Tiger Lake-LP controller and its driver. The bug probably lies elsewhere, like in the handling of ALC245 on this new laptop model. Thank you very much for your time and effort in advance. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 5.15.0-40.43-generic 5.15.35 Uname: Linux 5.15.0-40-generic x86_64 ApportVersion: 2.20.11-0ubuntu82.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: fwjmath 2810 F.... pulseaudio fwjmath 72467 F.... alsamixer CasperMD5CheckResult: pass CurrentDesktop: XFCE Date: Thu Jul 7 10:59:22 2022 InstallationDate: Installed on 2022-06-29 (7 days ago) InstallationMedia: Xubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed Symptom_Card: Tiger Lake-LP Smart Sound Technology Audio Controller - sof-hda-dsp Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: fwjmath 2810 F.... pulseaudio fwjmath 72467 F.... alsamixer Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [HP EliteBook 840 G8 Notebook PC, Realtek ALC245, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/05/2022 dmi.bios.release: 9.1 dmi.bios.vendor: HP dmi.bios.version: T37 Ver. 01.09.01 dmi.board.name: 8AB8 dmi.board.vendor: HP dmi.board.version: KBC Version 58.03.00 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.ec.firmware.release: 88.3 dmi.modalias: dmi:bvnHP:bvrT37Ver.01.09.01:bd05/05/2022:br9.1:efr88.3:svnHP:pnHPEliteBook840G8NotebookPC:pvr:rvnHP:rn8AB8:rvrKBCVersion58.03.00:cvnHP:ct10:cvr:sku6A3P3AV: dmi.product.family: 103C_5336AN HP EliteBook dmi.product.name: HP EliteBook 840 G8 Notebook PC dmi.product.sku: 6A3P3AV dmi.sys.vendor: HP mtime.conffile..etc.modprobe.d.alsa-base.conf: 2022-07-02T17:07:35.783239 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1980937/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
