Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
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risk for yourself.
** Tags added: amdgpu
** Summary changed:
- Xorg freeze
+ System freeze
** Package changed: xorg (Ubuntu) => ubuntu
** Changed in: ubuntu
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1937321
Title:
System freeze
Status in Ubuntu:
Incomplete
Bug description:
System freezes after I close the lid on the laptop and leave it closed
overnight. It doesn't respond to any key presses or mouse clicks including
Ctrl-Alt+F4. my only recourse is to force the power off. Sometimes it has the
"suspend" screen showing but mostly it's just black. The Power settings -Dim
screen when inactive = yes
Blank screen = never
Wifi and Bluetooth can be turned off to save power = yes
Automatic suspend on battery power = yes
Power button action = Power off
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-63-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul 22 17:34:17 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if
00 [VGA controller])
Subsystem: Hewlett-Packard Company Renoir [103c:87cf]
InstallationDate: Installed on 2021-06-30 (22 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
MachineType: HP HP Laptop 15-ef1xxx
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic
root=UUID=f66ca4c6-ec88-43af-81a3-7d994d7a217b ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/10/2021
dmi.bios.release: 15.34
dmi.bios.vendor: AMI
dmi.bios.version: F.34
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8707
dmi.board.vendor: HP
dmi.board.version: 37.19
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 37.19
dmi.modalias:
dmi:bvnAMI:bvrF.34:bd03/10/2021:br15.34:efr37.19:svnHP:pnHPLaptop15-ef1xxx:pvr:rvnHP:rn8707:rvr37.19:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-ef1xxx
dmi.product.sku: 27A48UA#ABA
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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