I also see this bug with Linux Mint 20 Ulyana:

1. Open the start menu (e.g. press the Super key)
2. Press Shift+PrintScreen to take a screenshot of an area

https://github.com/linuxmint/cinnamon/issues/9789

** Bug watch added: github.com/linuxmint/cinnamon/issues #9789
   https://github.com/linuxmint/cinnamon/issues/9789

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https://bugs.launchpad.net/bugs/1102484

Title:
  Selecting 0✕0 screenshot area produces "All possible methods failed"
  error message

Status in Gnome Screenshot:
  Fix Released
Status in gnome-screenshot package in Ubuntu:
  Fix Released

Bug description:
  gnome-screenshot 3.6.0-0ubuntu1, Ubuntu 12.10

  1. Launch Screenshot.
  2. Choose "Select area to grab", then "Take Screenshot".
  3. Click on the screen, without dragging at all.

  What happens: An error messaging appears, "Unable to capture a
  screenshot" "All possible methods failed".

  What should happen: The Screenshot window reappears for you to try
  again or choose different options.

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