Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1877640
Title:
[Zephyrus M GU502GV_GU502GV, Realtek ALC294] No sound in 3.5mm jack
headphones.
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
Ubuntu 18.04.4 LTS dual boot with Windows 10.
On Windows all is fine. On Ubuntu i have sound for speakers, but no sound at
all for 3.5mm jack headphones. Tried using latest kernel versions for 4.*, 5.*,
tried even 5.7-rc4.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
Uname: Linux 5.6.11-050611-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: corsarstl 1728 F.... pulseaudio
/dev/snd/pcmC0D0p: corsarstl 1728 F...m pulseaudio
/dev/snd/controlC1: corsarstl 1728 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri May 8 20:25:27 2020
InstallationDate: Installed on 2020-05-07 (0 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1227 F.... pulseaudio
corsarstl 1728 F.... pulseaudio
/dev/snd/controlC1: gdm 1227 F.... pulseaudio
corsarstl 1728 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: No sound at all
Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294, Speaker, Internal] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/15/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GU502GV.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GU502GV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGU502GV.307:bd02/15/2020:svnASUSTeKCOMPUTERINC.:pnZephyrusMGU502GV_GU502GV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU502GV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: Zephyrus M
dmi.product.name: Zephyrus M GU502GV_GU502GV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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