Public bug reported:
I'm unable to play sound through the headphone jack on this laptop.
When I try to play a wav with aplay (e.g. aplay /usr/share/sounds
/speech-dispatcher/test.wav) the level indicators in pavucontrol
fluctuate, but no sound results. Adjusting the volume does not help.
Also, when the headphones are plugged in, I cannot play sound through
the internal speakers by selecting the "Speakers" port in pavucontrol
Output Devices. With the headphones unplugged, the internal speakers
work fine.
I tested the Ubuntu 19.10 live USB and I am able to play sound through
the headphones without doing anything special (plug in headphones,
select "Headphones" from the popup that appears, and use aplay as
above), so the hardware itself is apparently okay. The headphones do
not work when booting the Ubuntu 20.04 live USB.
The problem may be intermittent as I seem to recall I have been able to
use the headphones since upgrading to 20.04, but I am not sure of my
recollection. I also think that in some of my tests, I was able to play
sound through the speakers with the headphones plugged in (by selecting
Speakers in pavucontrol) but I cannot reproduce this now.
Happy to provide more information, try troubleshooting ideas, etc.
Thanks.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: nate 2549 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Sun Jul 26 14:20:31 2020
InstallationDate: Installed on 2019-06-03 (419 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: Only some of outputs are working
Title: [Inspiron 5482, Realtek ALC3204, Black Headphone Out, Front] Playback
problem
UpgradeStatus: Upgraded to focal on 2020-06-14 (42 days ago)
dmi.bios.date: 07/02/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0G7VYP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.4.0:bd07/02/2019:svnDellInc.:pnInspiron5482:pvr:rvnDellInc.:rn0G7VYP:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5482
dmi.product.sku: 089E
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1889010
Title:
[Inspiron 5482, Realtek ALC3204, Black Headphone Out, Front] Playback
problem
Status in alsa-driver package in Ubuntu:
New
Bug description:
I'm unable to play sound through the headphone jack on this laptop.
When I try to play a wav with aplay (e.g. aplay /usr/share/sounds
/speech-dispatcher/test.wav) the level indicators in pavucontrol
fluctuate, but no sound results. Adjusting the volume does not help.
Also, when the headphones are plugged in, I cannot play sound through
the internal speakers by selecting the "Speakers" port in pavucontrol
Output Devices. With the headphones unplugged, the internal speakers
work fine.
I tested the Ubuntu 19.10 live USB and I am able to play sound through
the headphones without doing anything special (plug in headphones,
select "Headphones" from the popup that appears, and use aplay as
above), so the hardware itself is apparently okay. The headphones do
not work when booting the Ubuntu 20.04 live USB.
The problem may be intermittent as I seem to recall I have been able
to use the headphones since upgrading to 20.04, but I am not sure of
my recollection. I also think that in some of my tests, I was able to
play sound through the speakers with the headphones plugged in (by
selecting Speakers in pavucontrol) but I cannot reproduce this now.
Happy to provide more information, try troubleshooting ideas, etc.
Thanks.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: nate 2549 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Sun Jul 26 14:20:31 2020
InstallationDate: Installed on 2019-06-03 (419 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: Only some of outputs are working
Title: [Inspiron 5482, Realtek ALC3204, Black Headphone Out, Front] Playback
problem
UpgradeStatus: Upgraded to focal on 2020-06-14 (42 days ago)
dmi.bios.date: 07/02/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0G7VYP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.4.0:bd07/02/2019:svnDellInc.:pnInspiron5482:pvr:rvnDellInc.:rn0G7VYP:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5482
dmi.product.sku: 089E
dmi.sys.vendor: Dell Inc.
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